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Ticket creating


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Just some important tidbits.   I do hope that the way you initially created the Malwarebytes Support ticket was thru the online Support portal.

Once you have created a Ticket, the system will send a confirmation email to you, with the Subjcet line

Malwarebytes Support Ticket  ( with a 7 digit number )

That 7-digit number is the Ticket number.

The from is support@mail1.malwarebytes.com

From that point on, just follow the directions provided you, and make 1 reply as appropriate.   and then await the next response.  Have patience.

I hope this helps you  ( as well as other readers)  about the initial ticket process.

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