dragoslash Posted January 20, 2021 ID:1433336 Share Posted January 20, 2021 Hello, everyday my Malwarebytes seems to pick up the same things to remove. About 25-30 files/folders. A screenshot is shown. I'm asking for help to see if there is a way to permanently remove these items so I don't have to remove them daily Link to post Share on other sites More sharing options...
exile360 Posted January 20, 2021 ID:1433344 Share Posted January 20, 2021 Greetings, Please click on Save results at the bottom left of the scan window at the end of your scan and select Export to TXT and save the file somewhere convenient such as your desktop, then ZIP and attach the file here for analysis in case it is needed. In the meantime, please see if the instructions noted in this support article eliminate the issue permanently; it's likely that the PUPs are returning due to being brought back by the sync feature in your browser. Please post back to let us know how it went and whether the PUPs have returned, and if they have, please include the ZIP file containing the scan log you exported from Malwarebytes. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20, 2021 Root Admin ID:1433416 Share Posted January 20, 2021 Hello @dragoslash Following up to see if you still need further assistance or not. Please let me know and I'll be happy to assist you. Thank you Link to post Share on other sites More sharing options...
dragoslash Posted January 20, 2021 Author ID:1433483 Share Posted January 20, 2021 I cleared my sync data and my google chrome sync is currently turned off. Just scanned again and the same items are still popping up. BelowI attached my .txt file as requested Thank you malwarebytes.txt Link to post Share on other sites More sharing options...
exile360 Posted January 20, 2021 ID:1433493 Share Posted January 20, 2021 Thanks, please follow the instructions in this topic and post back the resulting logs as indicated in that topic and I'll get out of the way and allow @AdvancedSetup to aid you in getting the system cleaned up for good. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2021 Root Admin ID:1435399 Share Posted January 29, 2021 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 1, 2021 Root Admin ID:1436018 Share Posted February 1, 2021 Topic has been reopened per request. Thanks Link to post Share on other sites More sharing options...
dragoslash Posted February 1, 2021 Author ID:1436044 Share Posted February 1, 2021 I followed the instructions in the linked topic and posted the 2 .txt files below Thank you for reopening and thank you for the help Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 2, 2021 Root Admin ID:1436063 Share Posted February 2, 2021 Hello @dragoslash Please follow the directions from the following topic and let us know if that corrects the issue for you. Thank you Link to post Share on other sites More sharing options...
dragoslash Posted February 2, 2021 Author ID:1436204 Share Posted February 2, 2021 Hello, I have followed the steps and reset sync as well as turn it back on. I will keep you guys posted on the upcoming days to see if the scans detect the unwanted PUP again. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 2, 2021 Root Admin ID:1436254 Share Posted February 2, 2021 Great, glad to hear all appears to be okay now. You may wish to review the following @dragoslash Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 5, 2021 Root Admin ID:1449133 Share Posted April 5, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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