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Open Source app detected as a virus


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  • 2 weeks later...

Hello,

I am coming back to you since the software is still detected as a malware by MalwareBytes (malwarebyteslogs.txt).

I then realized Malwarebytes wasn't up to date so I uploaded it, but is still sees AstroSaveConverter as a Malware (malwarebyteslogs2.txt). No new version of AstroSaveConverter has been realised.

 

Thanks for your help

malwarebyteslogs.txt malwarebyteslogs2.txt

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Hello Cli,

Thanks a lot for your help. Thanks to the hubblecache clear, Malwarebytes doesn't see the program as a virus anymore.

However, it still shows up on VirusTotal, is there anything I should do about it ?

Also, we will probably release a new version of the software in a few weeks : will the new version be detected as a virus aswell ? Can we do anything to prevent that ?

 

Once again, thanks for your time and your help

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Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products and it is not detected anymore.

Edited by AdvancedSetup
corrected font issue
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  • 2 weeks later...

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