Network Problems after running Repair Tool

[quaccks]

Hi all, I used the repair tool to restore my WMI, BFE, RpcSs, and Firewall to fix my issue connecting to the license server, and it worked. However, when trying to run a few programs on my computer now, I get the error "Could not create SSL/TLS secure channel".

 

I have tried allowing the apps through the firewall with no avail, and I'm pretty sure the Malwarebytes repair tool's reset caused this issue, because it just started happening. No other problems, however. How do I fix this? I've never had an issue like this and I've already contacted the app developers which are as stumped as me.

 

Thanks

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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[Porthos]

3 minutes ago, quaccks said:

How do I fix this?

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[quaccks]

13 hours ago, Porthos said:

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Here you go! 

mbst-grab-results.zip

[Porthos]

2 hours ago, quaccks said:

Here you go! 

I would suggest doing a clean install with the support tool. Then enable the beta.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

Then enable the beta and do a manual update.

 

 

[Porthos]

After the above I will ask @AdvancedSetup to look at your logs as well. I saw a couple of things that might off as well.

[AdvancedSetup]

If the latest beta with a restart of the computer does not correct your issue please let me know.

Thanks

 

[quaccks]

Reopening this, randomly it started to make it so I can't contact the license server again after a few months.

 

 

[quaccks]

1 minute ago, quaccks said:

Reopening this, randomly it started to make it so I can't contact the license server again after a few months.

 

 

By this I mean that all of a sudden I can't connect to the licensing server and the MBAM fix tool did not work this time - still can't connect and when I try to reinstall, it just makes 0 progress.

[quaccks]

also, one more thing to add on - MBAM only connects to the server when I'm on NordVPN, but when I'm off a nordvpn server, the licensing doesn't connect (and coincidentally another program I use for flight sim which uses licensing doesn't connect if I'm not on a Nord server)

 

Any help would be appreciated

[AdvancedSetup]

Hello @quaccks

Let us get some logs to review please.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[quaccks]

9 hours ago, AdvancedSetup said:

Hello @quaccks

Let us get some logs to review please.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

Advancedsetup, I am happy to report that I've actually already fixed it.

 

The issue was a 4 year old copy of LogMeIn Hamachi that I don't use anymore starting on boot then closing, but prioritizing it's DNS over everything else, making it so I couldn't connect to certain things properly. I uninstalled Hamachi, manual set my ethernet adapter's DNS priority to #1, restarted, then put the DNS priority back to auto on the ethernet, and I haven't seen an issue yet. 

 

If anyone else has this issue make sure to see what's conflicting! Hamachi was it for me, but you could have some other program that messes with internet connections. 

[AdvancedSetup]

Thank you for the status update @quaccks

Cheers