AdwCleaner 8.0.X Won't Launch

[ronaldmyth]

Hi Everyone! 

I have a problem with AdwCleaner 8.0.9 (and any 8.0.X version) because they won't launch. Nothing happens after UAC and CMD pops-out, even in Task Manager AdwCleaner didn't appear.

Controlled Folder Access already disabled, but still same result.

Only AdwCleaner 7.4.2 still works flawlessly.

I'm on Windows 10 Pro 20H2 - 19042.746

mbst-grab-results.zip

[jboursier]

Hello,

Thanks for using AdwCleaner!

Can you try this version instead: https://malwarebytes.box.com/s/y2u4dfk9kb22jzqkx60pmvthu04qe4yn and let me know if it works?

Thanks,

[ronaldmyth]

1 minute ago, jboursier said:

Hello,

Thanks for using AdwCleaner!

Can you try this version instead: https://malwarebytes.box.com/s/y2u4dfk9kb22jzqkx60pmvthu04qe4yn and let me know if it works?

Thanks,

Hi thanks for the fast respond.

It still doesn't work sadly, the same thing happens but still no luck on launching it.

[jboursier]

For confirmation that it's a different issue than the one I was thinking about, may I ask you to try that one: https://malwarebytes.box.com/s/7vvgbuji02beh9ugan7if9sbuyq4wopx ?

 

[ronaldmyth]

1 minute ago, jboursier said:

For confirmation that it's a different issue than the one I was thinking about, may I ask you to try that one: https://malwarebytes.box.com/s/7vvgbuji02beh9ugan7if9sbuyq4wopx ?

 

It still doesn't work sadly. I tried double clicking it, UAC, and CMD pops-out, but still nothing.

[jboursier]

Thanks, that's annoying..

This special 8.0.9 one is heavier, and might be able to go further: https://malwarebytes.box.com/s/52bwgo624sh5hten7zbbj01ulxc4rhee

If it still doesn't work, we'll have to investigate together or find a way to reproduce the issue on our side.

[ronaldmyth]

3 minutes ago, jboursier said:

Thanks, that's annoying..

This special 8.0.9 one is heavier, and might be able to go further: https://malwarebytes.box.com/s/52bwgo624sh5hten7zbbj01ulxc4rhee

If it still doesn't work, we'll have to investigate together or find a way to reproduce the issue on our side.

This 1 fails too unfortunately. But the CMD immediately close it seems, while before it takes 1 second before closing.

[jboursier]

Hello,

Thank you for your patience.

We just released the version 8.0.9.1:

Can you follow the steps below to help us pinpoint your issue? It will provide us an activity log of what's blocking when AdwCleaner tries to launch.

1. Download and launch Process Monitor. To do so, follow the steps there: https://support.sophos.com/support/s/article/KB-000034769?language=en_US#normal (launch it, click on capture, clear the events, then click on Capture again before doing the next step)
2. Download AdwCleaner 8.0.9.1, and launch it.
3. Then on the Process Monitor window, click on save the report (step 9 and 10). Finally, please send me the .PML file that you saved.

Thanks!

 

[ronaldmyth]

Sorry for the very late reply, i just checked the forum again today.

I missed the 8.0.9.1 version, but i tried to record the process with the old 8.0.9 and 8.1 and here are the files.

Logfile-ADWC_8-X.rar