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I run Malwarebytes Premium on a Win7 PC where Office 2016 is also installed.

When I work on a MS-Word document, then strangely every approx. 10-15 min, MS-Word crashes, not responding and freezes. 

Then I must close Word and restart again my work.

By monitoring the event, I figured out that the  Malwarebytes Premium is responsible for these Word crashes. All Add-ins have been disabled in Word.

Is there any patch available to Malwarebytes Premium that could prevent these extremely annoying MS-Word crashes?

 

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51 minutes ago, chris_de_ze said:

Is there any patch available to Malwarebytes Premium that could prevent these extremely annoying MS-Word crashes?

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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  • Staff

Please also try opening Malwarebytes and navigating to settings by clicking the small gear icon in the upper right, then selecting the Security tab and scrolling down to the Exploit Protection section and clicking the Advanced settings button on the lower right, then clicking the Restore Defaults button located on the lower left to see if that corrects the issue.

Please let us know how it goes and provide the logs requested above by Porthos if the issue still persists.

Thanks

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