Malwarebytes Privacy - Unable to connect

[Newbster]

Hello support team,

I seem to be having an issue with my Malwarebytes Privacy VPN being unable to connect on my PC. I have included a screenshot of the error and the logs from the Malwarebytes Support Tool as per instructions in the pinned post.

Hopefully you can help me resolve this issue and get your VPN working again. This problem only occurred late last night and I'm unaware of any changes that precipitated this issue.

 

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
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   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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7. Upon completion, click OK
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-The Malwarebytes Forum Team

[exile360]

Greetings,

Has your system crashed recently?  I see a couple of recent memory dumps in your logs.

Please try uninstalling Malwarebytes Privacy, restarting the system, then reinstalling Malwarebytes Privacy to see if that fixes the problem.

You might also try removing AVG to see if it is the cause of the issue as one or more of its components may be conflicting with or blocking Malwarebytes Privacy.  AVG's official removal tool is located here.

Please let us know how it goes.

Thanks

[Newbster]

Thank you for the support. The uninstall and reinstall was successful in fixing the issue.

[exile360]

Excellent, I'm glad to hear it.  If there's anything else we can help with please let us know.

Thanks