Jump to content

Computer suddenly lagging with Malwarebytes 4.3.0 installed


Recommended Posts

Within the last 12 hours, my computer has suddenly started lagging badly with Malwarebytes 4.3.0 installed.

Version: 4.3.0.98
Update package: 1.0.35433
Component package: 1.0.1130

Upon reboot, my computer just DRAGS after login for a good 3-4 minutes until I can finally start using it.

I uninstalled Malwarebytes and rebooted and my computer comes up nice and fast like it usually does. I reinstalled Malwarebytes and the issue occurred again.

Link to post
Share on other sites
  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites
49 minutes ago, spectrumfox said:

Upon reboot, my computer just DRAGS after login for a good 3-4 minutes until I can finally start using it.

I would suggest changing your scheduled scan time and also turn off the Recover if missed setting.

Quote

Scheduled Scan List Settings:
    Last Triggered:        2000-01-01 00:00:00
    Original Schedule:     2021-01-09 02:32:33
    Recovery Enabled:      ON
    Recover if missed by:  -1 hours
    Occurs every:          1 days

 

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

Link to post
Share on other sites
34 minutes ago, spectrumfox said:

My AV is just Windows Defender that comes with Windows 10

I am sorry I only saw the following in your log so I did not dig deeper.

Quote

Anti-Virus Product :     Norton 360 for Gamers
    Up To Date:    Yes    Enabled:    On

Windows has the glitch where it incorrectly shows old uninstalled AV programs to be detected in the logs.

I see it is not installed.🙂

I would turn off or adjust your automatic scans as a test though.

Link to post
Share on other sites
5 minutes ago, Porthos said:

I am sorry I only saw the following in your log so I did not dig deeper.

Windows has the glitch where it incorrectly shows old uninstalled AV programs to be detected in the logs.

I see it is not installed.🙂

I would turn off or adjust your automatic scans as a test though.

Hmm, that worries me. I haven't used Norton 360 for Gamers in a long time... Does that mean it hasn't been uninstalled correctly?

I'll try turning off or adjusting my automatic scans, but I don't think that's the problem. My computer slows to a crawl right after logging in, before the desktop appears and before the Malwarebytes application has a chance to fully load.

This points to a potential problem with Malwarebytes' system-level drivers that start up with the OS itself.

Link to post
Share on other sites
9 minutes ago, spectrumfox said:

Does that mean it hasn't been uninstalled correctly?

Not necessarily, It happens even when users use the products removal tool. Another question, is your OS drive an SSD?

Lets try a full reinstall with the MB tool.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

Link to post
Share on other sites
8 minutes ago, Porthos said:

Not necessarily, It happens even when users use the products removal tool. Another question, is your OS drive an SSD?

Lets try a full reinstall with the MB tool.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

 

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 

 Let me know if that clears up the issue or not.

 

Yes, my OS drive is an SSD.

I have already tried the Support Tool to both uninstall/cleanup and reinstall.

After my computer reboots from an uninstall/cleanup, it boots to desktop SUPER fast like it should. But once Malwarebytes is reinstalled and I reboot again, my computer again slows to a crawl right after login and takes 4-5 minutes before I am actually able to do anything.

Link to post
Share on other sites

While you're waiting, I would suggest disabling Ransomware Protection to see if that is the cause.  To do so, right-click the Malwarebytes tray icon and click where it says Ransomware Protection: On and clicking Yes to the User Account Control prompt.  Once that is done, restart your system and see if the issue still persists or not and let us know.

Thanks

Link to post
Share on other sites
On 1/8/2021 at 10:05 PM, spectrumfox said:

Hmm, that worries me. I haven't used Norton 360 for Gamers in a long time... Does that mean it hasn't been uninstalled correctly?

Hi spectrumfox:

I don't want to interfere with the troubleshooting Porthos and exile360 are providing.  Just note that if you want to remove Norton 360 for Gamers from your system then expand the section titled "Remove Norton Device Security Completelyin the support article Download and Run the Norton Remove and Reinstall Tool for instructions.

Using the Norton Remove and Reinstall (NRnR.exe) in "normal" Remove and Reinstall mode should only be used if you want to quickly refresh your Norton installation to see if this can fix some odd glitch (e.g., error code, long scan time, etc.) with an active Norton product.  You must run the NRnR tool in advanced "Remove Only" mode (Advanced Options | Remove Only | Remove) when you want to perform clean reinstall of Norton or (as in your case) you want to permanently remove Norton products from your system.  You might still find a few orphaned files and registry entries for Norton 360 for Gamers after uninstalling from the Control Panel and then running the NRnR tool in advanced "Remove Only" mode (this is by design) but that might prevent the Farbar Recovery Scan Tool (FRST) or other diagnostic logs collected by the Malwarebytes Support Tool from detecting Norton 360 for Gamers on your system.

Also note that the NRnR Tool will not remove browser extensions like Norton Safe Web from your browsers.
-------------
64-bit Win 10 Pro v1909 build 18363.1256 * Firefox v84.0.2 * Windows Defender v4.18.2011.6 * Malwarebytes Free v4.3.0-1.0.1130
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba 256 GB NVMe SSD, Intel UHD Graphics 620

Link to post
Share on other sites
On 1/12/2021 at 7:39 AM, lmacri said:

Hi spectrumfox:

I don't want to interfere with the troubleshooting Porthos and exile360 are providing.  Just note that if you want to remove Norton 360 for Gamers from your system then expand the section titled "Remove Norton Device Security Completelyin the support article Download and Run the Norton Remove and Reinstall Tool for instructions.

Thanks for your reply. I will look into this.

On 1/8/2021 at 8:40 PM, Porthos said:

I will ask @AdvancedSetup to look at you case and logs to see if he can offer a solution.

Just checking back to see if anything came up while looking through the logs.

On 1/8/2021 at 9:20 PM, exile360 said:

While you're waiting, I would suggest disabling Ransomware Protection to see if that is the cause.  To do so, right-click the Malwarebytes tray icon and click where it says Ransomware Protection: On and clicking Yes to the User Account Control prompt.  Once that is done, restart your system and see if the issue still persists or not and let us know.

Thanks

I haven't had a chance to do this yet as I uninstalled Malwarebytes due to the lag it was causing my system. Was there a recent update to Ransomware Protection that would have caused this issue?

Link to post
Share on other sites
  • Root Admin

Please open Malwarebytes and click on the small gear icon on the top right.
Then go to General tab under Settings
Scroll down a little and enable Beta updates
Scroll back up a little and click on the Check for Updates button or link

It should download and install an update. After it updates please restart the computer

Under Settings, About it should now look similar

image.png

 

 

Then, go into Control Panel, Programs, Programs and Services and uninstall the following

Bonjour

 

What exactly is mDNSResponder.exe? (Bonjour)

https://www.groovypost.com/howto/howto/what-is-mdnsresponder-exe-and-why-is-it-running/

MDNSResponder, also known as Bonjour, is Apple’s native zero-configuration networking process for Mac that was ported over to Windows and associated with MDNSNSP.DLL.  On a Mac or iOS device, this program is used for networking nearly everything.  On Windows, this process is only necessary for sharing libraries via iTunes and other Mac applications like the Apple TV that were ported to Windows.  Bonjour allows different computers running iTunes to communicate with each other regardless of network configuration, this is because it enables automatic network discovery.

What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?
https://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

 

 

Why is your Wireless-AC 9462 disabled?

 

 

Windows Defender is having an issue updating as well. Once you've completed the above items then let's do a clean up script and see if that help correct some of the issues.

 

Most Experts no longer recommend using CCleaner - but the choice is yours. Windows 10 has tools to perform many of those tasks already.

 

 

 

When ready, please exit out of Malwarebytes and run the following cleanup script.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

Link to post
Share on other sites
4 hours ago, AdvancedSetup said:

Please open Malwarebytes and click on the small gear icon on the top right.
Then go to General tab under Settings
Scroll down a little and enable Beta updates
Scroll back up a little and click on the Check for Updates button or link

It should download and install an update. After it updates please restart the computer

Under Settings, About it should now look similar

I'll reinstall Malwarebytes and give that a try.

4 hours ago, AdvancedSetup said:

Then, go into Control Panel, Programs, Programs and Services and uninstall the following

Bonjour

I actively use Bonjour for my Apple TV to play songs from my iTunes Library so I don't want to uninstall that.

4 hours ago, AdvancedSetup said:

Why is your Wireless-AC 9462 disabled?

My PC comes with a wireless chip built-in, but I use Ethernet to connect to my home network so I leave it disabled when I'm not using it.

4 hours ago, AdvancedSetup said:

Windows Defender is having an issue updating as well. Once you've completed the above items then let's do a clean up script and see if that help correct some of the issues.

 

Most Experts no longer recommend using CCleaner - but the choice is yours. Windows 10 has tools to perform many of those tasks already.

I've fixed Windows Defender so it's able to grab the latest definitions.

I'm comfortable with CCleaner being a system administrator and am aware of the potential risks. I would rather not run a cleanup script because I want to retain some things like my browser's History. I'm able to clean most of those things with CCleaner anyway, and I can delete the BITS cache myself.

I'll report back about the Malwarebytes Beta update.

Link to post
Share on other sites
9 hours ago, AdvancedSetup said:

Please run the other functions.
 


Disk Check - all disks need that run from time to time regardless if SSD or not.

SFC  /SCANNOW

DISM.exe /Online /Cleanup-image /Restorehealth

 

All good.

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.746

Image Version: 10.0.19042.746

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.