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Kernel-power event 41 restarting windows


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Hi!

Using MWB 4.2.1 

Since 2 months ago Windows 10 Pro  10.0.19041  began restarting after 20 or 30 minutes after booting. Every event was found to be a 41 Kernel-power and after some tries I could stop this behavior disabling MWB just after initiating. 

I have run several times the Support Tool without success. Could you find me some help?  Attached you'l find the MB-Checkresults.zip after a scan of FBR Scan.

Tks in advance.

Adriano

P.S. this scan was made with a fresh boot and  after that exiting MWB in taskbar.

mb-check-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

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23 minutes ago, AdrianoPinto said:

Could you find me some help?

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

 Let me know if that clears up the issue or not.

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I did exactly what you said, but in approximately 24h I had 4  events ( 41 Kernel - Power). And was not related to the periods of scanning. 

I'm  running Norton 360 LifeLock and exclude all files and folders related to MWB. 

Today i've run the support tool and gather the logs that are attached.

Sorry, but for now it's just the same.

 

ADriano

Tks in advance

 

mbst-grab-results.zip

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7 minutes ago, AdrianoPinto said:

Tks in advance

Please zip and attach the following.

C:\WINDOWS\MEMORY.DMP                   [modified:01/08/2021  20:54]


Also, For a test- Turn off web protection for a few days in Malwarebytes and see if you get the crashes still.

 

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You should install Malwarebytes Browser Guard to supplement your protection if disabling Web Protection, and you can keep it installed once you re-enable Web Protection as well.  It blocks most of the same sites as Web Protection does, except only for your browser rather than the entire system, however it also includes blocking for items not targeted by the Web Protection in Malwarebytes Premium, including ads, trackers, as well as behavior based blocking for tech support scams and phishing sites so it will add to your protection even once Web Protection is re-enabled.

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If you haven't done so already, you should also try updating your graphics card drivers.  You can locate them here.

Additionally, ExpressVPN may be related to the issue as it may be conflicting with Web Protection.  You also have a couple of iOBit applications installed, and they have been known to occasionally cause issues with Malwarebytes in the past (though I don't recall any BSODs; just something to keep in mind for troubleshooting if none of the other possibilities resolve it).

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You're welcome.  Additionally, a new beta was just released that includes fixes for some BSODs.  To install it, open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then scroll down to the Beta updates option under the General tab and enable it, then scroll back to the top and click the Check for updates button.  Once the install of the new version completes, restart the system and test to see if the issue still occurs or not and let us know how it goes.

Thanks

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