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My website is blocked


Go to solution Solved by gonzo,

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Just now, OceanPark said:

By the way, my customer has downloaded the newest malwarebytes virus database.

The main Malwarebytes program is not blocking your site or program.

This is a Browser Guard Block. I will Alert the proper team to investigate. There is no need for any further action from you at this time.

Just a note on Reputation Blocks.

Malwarebytes Browser Guard blocks pages that come from websites with relatively light traffic or have been reported to have malicious activity.

Malwarebytes err on the side of caution to assure that we are protecting our users. If our users encounter a block, they report it (as you did), it gets tested, and if it is determined to be safe, it gets whitelisted.

@gonzo

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1 minute ago, OceanPark said:

thanks Andre, do I have to do anything to get rid of the browser block? Will you do that for me?

Just have to wait for the staff member for Browser guard to see the topic and whitelist.

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  • Staff
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Because it was blocked for reasons covered by Malwarebytes Premium, I looked no further.  Once they cleared their block, a reputation block remained...which I noted due to your comment.  I just whitelisted it.  Please allow 15-30 minutes for changes to take effect.  I'm sorry for the delay.  Thank you for your patience.

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Hello dco34 and Gonzo: I had one customer who could not see my current webpage. Here is what I sent to him to remedy the problem , this worked

David

This works, Will get my son in law to explain .

Thx

Ken

 

On 2021-01-06 3:15 p.m., Ocean Park Auction wrote:
Your browser is probably using the cached version of my web page to fix it:

1: delete your browser history and then restart your computer. In my browser (Firefox) The menu at the top shows "History, click on it and then "Delete recent history"

If that fails use this link: https://www.oceanparkstampauction.com/main.html
 
He tells me that this fixed the problem, does that give you a better idea as to what might be wrong?
 

 

 

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  • Staff

I have moved this to YOUR post.  The other user has nothing to do with your issue nor you with his.  Please do not jump onto someone else's post as it only confuses things for everyone.

oceanparkstampauction.com is now visible.  The block has been removed.

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3 minutes ago, OceanPark said:

So does that mean that you have done everything that you can do and that I should ask my customer to try again and see what happens?

You site is fixed in all Malwarebytes programs.

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  • Staff

No problem.  Your site should be fine, and you can feel comfortable telling them that.  If they do encounter any problem at all, tell them to clear their cache.  That sometimes is a lingering issue.

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