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BSoD with Privacy


Dev1
Go to solution Solved by exile360,

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  • Staff

Hello @Dev1

Can you please try something for me:

So please uninstall the following 2 programs:

image.png.0e97e9e8748237dc61bd54b017eada04.png

Edited by AdvancedSetup
corrected font issue
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Well that didn't go well.

Tried the uninstall - CRASH - (MEMORY_MANAGEMENT) and at least this is a new error message.

But I must admit it is resilient though as it just keeps working after a crash as if nothing has happened.

The dmp file is attached again.

Any more thoughts solutions welcomed.

011821-12140-01.dmp

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  • Staff

So you weren't able to uninstall it at all?  That is unfortunate.  That also means that upgrading to a newer version may also be a problem because it has to remove the existing version before it can install the new version.

Please see if you can uninstall using Safe Mode; instructions on booting into Safe Mode can be found here if needed.

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So I could uninstall the Privacy under Safe Mode but not the Tunnel Driver (see attached). But it did uninstall when I went back to the regular session.

So should I install the MBPrivacySetup.exe file now or do you have another newer version to try?

Thanks

MB Tunnel.png

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