Stolen account

[Arek]

I need help, because someone has  stolen my account.

I was submitting my support request, my support ticket is 3327048.

[exile360]

Greetings,

Unfortunately we don't have access to the licensing system here on the forums so you will have to wait for a response from Support for your ticket, however I will ask to see if a staff member can try and escalate the issue to get you a faster response; just keep in mind that currently due to a large support backlog from the pandemic and recent holidays, it can take several days to receive a reply.

In the meantime, here are some support articles you may find helpful:

Create your My Account profile
Manage subscriptions in My Account
Change my email address in My Account

Good luck, and I hope this issue is resolved quickly for you.

[Arek]

Thanks for reply.

OK, I will waiting.

It's very bad, that to change e-mail address in My Account I don't need any authorization method. When e-mail address was changing, I only receive confirmation message. You should change that. 

[AdvancedSetup]

I have sent a request but due to Holidays and Pandemic we are experiencing a very high volume of requests for assistance

Thank you for your patience