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Unfortunately we don't have access to the licensing system here on the forums so you will have to wait for a response from Support for your ticket, however I will ask to see if a staff member can try and escalate the issue to get you a faster response; just keep in mind that currently due to a large support backlog from the pandemic and recent holidays, it can take several days to receive a reply.

In the meantime, here are some support articles you may find helpful:

Create your My Account profile
Manage subscriptions in My Account
Change my email address in My Account

Good luck, and I hope this issue is resolved quickly for you.

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