Random Win10 Agents Corrupt

[Flyers2020]

At least once a month I have windows 10 agents that stop reporting to Nebula. I normally have to start the agent remotely on the PC but this time I'm getting a 14001 error. I can't do a repair install on the PC as it says the installation is corrupt.

Not the first time I've seen a corrupt install after it was working just fine for months. Have to touch each machine by running the malwarebytes support tool to do the "clean" function.

What is going on with MB? First it was the printer offline issue and now this. I've opened a business support case.

Last reported for these victims were 12/20 5pm.

Endpoint Protection:	1.2.0.854
Endpoint Protection Protection Update:	1.0.34543
Protection Service Version:	4.2.3.96
Component Package Version:	1.0.1126
Asset Manager:	1.2.0.331
Endpoint Detection and Response:	1.2.0.299

[Flyers2020]

received a kb article from support.

running the elevated command restores the endpoint agent config file:

"c:\program files\malwarebytes endpoint agent\configurationrecoverytool.exe" "c:\program files\malwarebytes endpoint agent\mbcloudea.exe"

would be even better to restore remotely/manually instead of interrupting users to touch their PC's.

[exile360]

2 hours ago, Flyers2020 said:

would be even better to restore remotely/manually instead of interrupting users to touch their PC's.

Thanks for the suggestion, I'll be sure to pass it on to the Product team for consideration.