How can I remove the trojan?

[Xairon]

A few days ago Malwarebytes detected a trojan in my PC and I deleted the infected file (ISO file). Now the program continues detecting connections to dangerous sites (image) but the scan does not detect anything. How can I fix this problem?

I have the Malwarebytes Premium Trial 4.3.0.

I need help, thank you.

ScanReport.txt RTPdetection.txt RTPdetection2.txt

[Maurice Naggar]

Hi.   

The Malwarebytes for Windows is currently running in Trial mode.  The web protection is keeping the pc safe from potential harm that is EXTERNAL to your machine.

The "trojan" is not on your machine.  It is at a IP address  , IP Address: 136.243.39.213,    Domain: mirror.pyratelan.org

I would appreciate  getting  additional / fuller  important details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.80.848.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one. 

Sincerely,

Maurice

[Maurice Naggar]

You need to ATTACH  the report file into a REPLY to this topic here.  I do not help by personal message.

• Please attach both logs to your reply if possible. 
• To upload attachments please click the link as shown below. Then browse to where your file is located and select it and click the Open button.

 

[Xairon2]

Results of the Malwarebytes Support Tool.

mbst-grab-results.zip mbst-grab-results.zip

[Maurice Naggar]

Thanks for the Support-tool-report.  I will be making other replies, after a while.  I want to start with a couple of points that are important to make.

[   1     ]    If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

[      2     ]

The Block notices from Malwarebytes web protection do mean that Malwarebytes Premium is keeping your pc safe from potential harm.
A block notice is an advisory of the "block".

It  indicates that a potential risk was blocked by the malicious website protection. 
The Malwarebytes web protection, by default, will always show each  block occurrence.
The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.
 
See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true

 
Incoming block notice can be ignored, the Malwarebytes Premium real-time protection is blocking the threat and there is nothing more that can be done.
On Outbound blocks, any attempted connection was stopped.
It is imperative to convey that any potential harm was STOPPED.
and that the block notices itself does NOT mean the presence on the machine of a actual infection.

[Maurice Naggar]

There is one block notice event today for "mirror.pyratelan.org"   which is IP   "136.243.39.213"

Make doubly sure that your web browsers are not trying to download pirated software or multi-media.   Think before you click any sort of link.

There is a different block notice today on "www.wallpapervortex.com"  which is IP   "212.83.162.108"   & this was while Firefox browser was in use !

Another block, was on "mirror.anquan.cl"   IP  "200.35.158.110"

.

This pc has Avast antivirus installed.  Yet Windows reports that Avast is "disabled".  It is not clear just why.  Yet also, at the same time, Avast processes are running.

I would suggest one adjustment to start with.

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center 

Click the Security Tab. Scroll down to 

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".

Close Malwarebytes when done.

[     NEXT   ]

These next steps are a custom script to do a general cleanup.

The main goal is to run the Windows System File Checker applet & the DISM applet of Windows 10.  

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome,  and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

The system will be rebooted after the script has run.

.

This custom script is for XAIRON2  only / for this machine only.

 
Close and save any open work files before starting this procedure.    If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.

The  custom Fix script is going to be used by the FRSTENGLISH  tool. They will both work together as a pair.

Please save the (attached file named) FIXLIST.txt   to the  Downloads  folder

The tool named FRSTENGLISH .exe   tool    is already on the Downloads
Start the Windows Explorer and then, to the Downloads folder.

RIGHT click on  FRSTENGLISH   and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

IF you get a block message from Windows about this tool......
click line More info information on that screen
and click button Run anyway on next screen.

on the FRST window:
Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. This run here should be fairly quick.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity   

Please know this will do a Windows Restart.   Just let it do its thing.  

Do let me know how things are overall,  after all this.

 

Fixlist.txt

[Xairon]

Fixlog.txt

mbst-grab-results.zip

[Maurice Naggar]

Thank you for the Fixlog log report.

In Malwarebytes for Windows program, we want to do a special scan.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the Security tab.   

Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON        👈

Click it to get it ON  if it does not show a blue-color

.

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.

 

Next click the blue button marked Scan.

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

You can actually click  ( tick )   the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).    👈

🔻

 

 

Then click on Quarantine selected.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

 

[Xairon]

scanreport.txt

I am preparing the pc to restore it. I think it will be the best option.

Anyway, thank you so much and sorry for the waste of time.

[Maurice Naggar]

The scan report from Malwarebytes for Windows reported no malware, no P U P.

You have said you are restoring the system.   I take that to mean a clean new rebuild of Windows.

Be sure to apply these security best-practice tips  Tips to help protect from infection - Windows Malware Removal Help & Support - Malwarebytes Forums

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you