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Cannot (re)install Malwarebytes


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Hi,

I'm a premier member with licence key etc. 

 

Windows 7 64 user.

 

Malwarebytes asked for installing updates. I agreed, but every-time it failed, with error message: an error occurred while downloading. Please check connection etc.

My connection is fine and started to think I have malware stopping updating malwarebytes - Ironic.

Uninstalled Malwarebytes and tried to reinstall it, and had same error message. Now I cannot even install it a fresh!

Tried to search this forum for ideas and saw that I should install mb-support-1.8.0.848 (1).exe

Tried to do that, but everytime it tries to install FRST64 - it fails. ''We were unable to launch successfully.''

I've installed Roguekiller and eset online scanner already and removed some stuff - didn't help. 

Installed malwarebytes anti rootkit with latest update which found nothing.

mbst-grab-results.zip

So now I cannot install malwarebytes. 

Since managed to get the following...

 

mbst-clean-results.txt

Please help?

 

Thanks

 

.

 

 

 

 

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1 hour ago, injinbusta said:

Please help?

Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.

Then,

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

2. Run the installer

  Can you please let me  know if that worked ?

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47 minutes ago, Porthos said:

Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.

Then,

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

 

2. Run the installer

 

  Can you please let me  know if that worked ?

 

Wow. Yes Thanks that worked! One question? Do I do the same with IPV6? Not that I even have a clue what that is, only it is showing next to ipv4!

Thanks again...

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  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

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Thank you

 

 

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