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False Positive - HDS Carrier Module.exe


tylercollins590

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I developed a program and launched it to customers this week. The first version of the program had no issue. However, I've recently published an update and my customers are reporting Malwarebytes is quarantining the software with "MachineLearning/Anomalous.100%". The update was very minor so I am unsure what is causing this and believe this may be a false positive.

https://www.virustotal.com/gui/file/41477a9cb189daed4189966fa2466eb297a60e74ca0681746b671acec1aeab1c/detection

Can you please take a look into this?

Thank you

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Hi,

This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore.

This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.

If still detected on your end after ~10 minutes from now. Perform the following steps: 

1. Totally exit/shutdown Malwarebytes.
2. Go to here in explorer: C:\ProgramData\Malwarebytes\MBAMService
3. Delete the following file only: hubblecache
4. Then you can restart MBAM and the cache file will rebuild on the next scan.

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  • 4 months later...

I am about to upload an update to my software. I am getting false positives again. Could you please take a look?

Installer - https://www.virustotal.com/gui/file/04c8aadfbe5720f4c1346f00fc96fa68e2aa7bb9420a7a10f470f0fa575c7687/detection

Main Program - https://www.virustotal.com/gui/file/8e81fa69ca4ddbba62bb8e7595719a4104a612f8892b6c2af1c1703b12dc399a/detection

Thank you

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  • 7 months later...

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