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Unable to Install MBAM


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Having a little bit of computer knowledge is nice, but when your friends find out, it can be a nightmare. That just sounded like the Intro to a suspense novel. Anyway, I am having a hard time installing MBAM on my buddies machine that is infected with some pretty nasty stuff. When I boot windows normally it just freezes up, but I can boot to Safe Mode just fine. I am trying to install MBAM in safe mode and when I double click the setup nothing happens. I have changed the file name several times and the same thing happens. The select install language box opens and when I hit next nothing happens, the box just closes. System Restore will not work (will not allow me to hit the next button). I have ran 4 different boot disks:

Dr. Web- scans for about 30 seconds and finds nothing (i have enabled full system scan)

Avira - will not load virus scanner (This is a common problem for this software and dell laptops, I found)

F-Secure - Cannot Mount two partitions of the hard drive (which I believe is the Main partition and the backup partition)

Kav - Will not load.

I am guessing I will need to create a log using hijack but I am worried i will not get that installed on the laptop. Any other suggestions before I try and do that, (with regards to installing MBAM)?

Thanks

-a frustrated friend

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@GT,

I think he already has... F-Secure, Dr Web, Avira, and KAV

I have ran 4 different boot disks:

Dr. Web- scans for about 30 seconds and finds nothing (i have enabled full system scan)

Avira - will not load virus scanner (This is a common problem for this software and dell laptops, I found)

F-Secure - Cannot Mount two partitions of the hard drive (which I believe is the Main partition and the backup partition)

Kav - Will not load.

Looks like he may need to consult with an expert!

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