MWbytes keeps detecting pups, not cleaning them

[Iv7n]

It keeps detecting PUPs and not doing anything. This is my most recent log. I do not see any weird activity on my PC.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/29/20
Scan Time: 3:04 PM
Log File: 76d029b2-4a19-11eb-baff-10ddb1a738de.json

-Software Information-
Version: 4.3.0.98
Components Version: 1.0.1130
Update Package Version: 1.0.34981
License: Trial

-System Information-
OS: Windows 10 (Build 19041.685)
CPU: x64
File System: NTFS
User: DESKTOP-9GS9R69\Ivan

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 280990
Threats Detected: 4
Threats Quarantined: 0
Time Elapsed: 1 min, 6 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 4
PUP.Optional.Genieo, C:\USERS\IVAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 2026, 455208, 1.0.34981, , ame, , E38D68482B3C666625A7A50607AB15AD, CA9A37991F3F29EF7416CEAC08275BAC49CD577DD81752FA1B05FEBA68CE840A
PUP.Optional.Trovi, C:\USERS\IVAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 1226, 454808, 1.0.34981, , ame, , E38D68482B3C666625A7A50607AB15AD, CA9A37991F3F29EF7416CEAC08275BAC49CD577DD81752FA1B05FEBA68CE840A
PUP.Optional.MailRu, C:\USERS\IVAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 8735, 454830, 1.0.34981, , ame, , E38D68482B3C666625A7A50607AB15AD, CA9A37991F3F29EF7416CEAC08275BAC49CD577DD81752FA1B05FEBA68CE840A
PUP.Optional.Trovi, C:\USERS\IVAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 1226, 454808, 1.0.34981, , ame, , E38D68482B3C666625A7A50607AB15AD, CA9A37991F3F29EF7416CEAC08275BAC49CD577DD81752FA1B05FEBA68CE840A

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)

(end)

[kevinf80]

Hello Iv7n and welcome to Malwarebytes,

Use the instructions at the following link to reset Chrome...

https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/

Does that help...?

Thanks,

Kevin...

[Iv7n]

Hello Kevin. Unfortunately, that did solve it, and it keeps coming back.

[kevinf80]

Hiya Iv7n,

Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Right click on FRST and rename FRSTEnglish   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin

[Iv7n]

Hello. Here are those files.Addition.txtFRST.txt

Thanks

[kevinf80]

Hello Iv7n,

Make clean install of Google Chrome, see if that clears the issue... If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... For your Passwords go here: https://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/ Continue for a clean install: Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings hit enter... In the new window that opens "Turn Off" option will show, select that option. You will then be given notice of what will be cleared. Checkmark the box that gives an option to clear bookmarks, passwords, history etc. Confirm that action by selecting "Turn Off" tab Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ If you use Google Drive, open the Google folder, right click on Drive and select "Copy" then right click on your Desktop or a folder of choice and select "Paste" to save that folder and its contents. When you successfully saved Google drive go back to Local folder, delete the folder named Google Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Import Passwords... (instructions in second step above) Next, Install Malwarebytes Browser Extension (Free) https://chrome.google.com/webstore/detail/malwarebytes-browser-exte/ihcjicgdanjaechkgeegckofjjedodee Next, Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en If you previously had Google Drive you will nee to download and install again: https://www.google.com/intl/en_rw/drive/download/ When that is completed transfer the contents of the save google drive folder to the new one... Does that help...?   Thank you,   Kevin

[kevinf80]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you