Jump to content

Older Malwarebytes No Longer Updating

Recommended Posts

Hi, this might an unusual request.

I have an older on-disk version of Malwarebytes, purchased in 2014 through Microcenter when I built my original PC. I had it on Windows 7 and it downloaded updates and kept up to date fine as recently as three months ago. Then I finally rebuilt my PC and installed Windows 10, and when I went to reinstall Malwarebytes it now gives me the error "PROGRAM_ERROR_UPDATING (0, 0, Host not found)" whenever I try to update the program from the 2012 version loaded on the disk. The program is fully authenticated with a product ID and product key, and it works just fine. The updating is the only real issue.

Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.













If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key



Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites


Unfortunately, such older versions are no longer supported, however your lifetime license is still valid so you should be able to upgrade to the latest version of Malwarebytes Premium.  Please refer to this support article as well as this reference for further details on Malwarebytes' life cycle policy and supported legacy products.

Also keep in mind that even if you could update your older version, the vast majority of threat signatures included in the databases could not be used by the much older engine as each build of Malwarebytes is written to ignore threat signatures that it does not understand in order to avoid critical issues and false positives (since older versions would not know how to interpret new database syntax and signature types which have been created based on newer versions of the engine/software to target newer threats and threat types).  This means that even using the same database versions, an older version of Malwarebytes will be incapable of detecting many of the threats that the current version would detect using the same threat signatures/database updates.

I would highly recommend first signing up for an account at My.Malwarebytes.com as described in this support article, then, if your license doesn't show up there, adding your license key manually as described in this support article, then uninstalling the older build you have now and restarting your system, then installing the latest version from here and activating it with your ID and Key.

From there, if you wish to continue to use both Windows Defender and Malwarebytes, deactivate the option for Malwarebytes to register in the Windows Security Center by opening Malwarebytes and navigating to settings by clicking the small gear icon in the upper right, then selecting the Security tab and toggling the option under the Windows Security Center section to the off position and restarting your system.  That will allow you to keep both Malwarebytes and Defender active in real-time.

You will also find the user guide for Malwarebytes 4 here which will provide information on most of the features and options in the latest version.

I hope this helps, and if there is anything else we might assist you with please let us know.


  • Like 1
Link to post
Share on other sites

You're welcome, I'm glad that it's working properly.

I do have one more recommendation; if you haven't installed it already, I'd highly recommend installing Malwarebytes Browser Guard.  It's free, works well with Malwarebytes Premium, and is available for most Chromium based browsers, including Google Chrome and the latest version of Microsoft Edge, as well as Mozilla Firefox.  It adds blocking for many ads and trackers to protect your privacy and speed up browsing, as well as including behavior based blocking for malicious tech support scams in addition to the malicious sites blocked by the Web Protection in Malwarebytes Premium.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.