fyang Posted December 23, 2020 ID:1428841 Share Posted December 23, 2020 What is up with Malwarebytes? I've tried calling yesterday and this morning during normal business hours but all I get is a machine!! Are you still in business? What is going on? We need immediate support at our site! This is unacceptable!!!! A support ticket has already been opened yesterday! Link to post Share on other sites More sharing options...
Porthos Posted December 23, 2020 ID:1428858 Share Posted December 23, 2020 Due to the Holidays, and Pandemic we are on a very reduced workforce so it may take a while but they will assist you as soon as possible. Thank you for your understanding and patience. 1 hour ago, fyang said: A support ticket has already been opened yesterday! What is the ticket number? Also, What is the issue? Link to post Share on other sites More sharing options...
fyang Posted December 23, 2020 Author ID:1428859 Share Posted December 23, 2020 I did not receive a ticket yesterday when I opened a case, but 2 tickets have been emailed to me this morning. 3317683 and 3318465. The issue is that Nebula will not allow any of us: SuperAdmins to log into the application. Link to post Share on other sites More sharing options...
Porthos Posted December 23, 2020 ID:1428874 Share Posted December 23, 2020 @AdvancedSetup could you look into these tickets? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 23, 2020 Root Admin ID:1428878 Share Posted December 23, 2020 I have contacted someone to see if we can get someone to assist. We are on a really reduced workforce due to both pandemic and holiday but we'll try to get someone on this, thanks. 1 Link to post Share on other sites More sharing options...
fyang Posted December 23, 2020 Author ID:1428879 Share Posted December 23, 2020 Thank you. Link to post Share on other sites More sharing options...
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