Jump to content being blocked


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I represent bunburymotel.com.au which is being blocked by Malwarebytes due to "a trojan". We're not blacklisted by anyone else I'm aware of and I don't know what it's detecting as "a trojan". Log details below, basically the same whether HTTP or HTTPS except for port, different browsers don't matter, different computers same result too. Server IP is a pretty standard Aussie web hosting one (https://hostopia.com.au/).

-Log Details-
Protection Event Date: 12/23/20
Protection Event Time: 12:55 PM

-Software Information-
Components Version: 1.0.1122
Update Package Version: 1.0.34647
License: Premium

-System Information-
OS: Windows 10 (Build 19041.685)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: Trojan
IP Address:
Port: 443
Type: Outbound
File: C:\Program Files\Mozilla Firefox\firefox.exe


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There are some potentially malicious files related to this IP address.

One of them: 

VT detection:



Link to another one: 

VT detection:



One more: 

VirusTotal detection:



Unfortunately, we still wouldn't be able to remove the block from this IP address.

One IP address can have several different domains on it. Even if your domain is not malicious, many other can make some trouble and that is the reason we block complete IP address.

Thank you for your understanding!

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