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Hello all !

Had a couple of pop-unders appear while using Basilisk browser.

Downloaded adwcleaner_8.0.8.exe but won't open
Ran Malwarebytes but nothing picked up.
Ran Defender AV offline scan and it picked up Piriform PUP ccsetup570.exe, rating it as low severity
Ran mbar- nothing picked up.
AdwCleaner still won't open.

Have mb-support- downloaded and ready to go but thought I'd better open a ticket first to make sure I'm doing things right first.
Win10 Pro 20H2 19042.685 all updates, along with Intel driver updater, Malwarebytes up to date.

thanks in advance for any help!


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***This is an automated reply***


Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team





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Just now, notaninja said:

Oh duh, sorry - yes tried that too after disabling folder controls (yesterday and again just now as requested) same result - it pops up the UAC yes/no screen but then nothing else happens.

I am going to ask @AdvancedSetup to move you to the Malware removal section to further diagnose your issue.

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  • 2 weeks later...
20 minutes ago, rcprimak said:

WHY did it work? Is the poste file different from the currently posted dowload for thwe current version of ADWCleaner?

Every once in a while someone is unable to decode and extract the main AdwCleaner - so for those rare cases they made this extracted installer.

21 minutes ago, rcprimak said:

Was there a bad update posted? 

No. It is just a rare issue.

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No. It is just a rare issue.

I'm not so sure it's rare. Windows 10 20H2 may have a lot of users experiencing this bug. You (Malwarebytes) should consider testing and issuing a bugfix update if needed. I do have Windows Protected Folders enabled and Smart Screen Filter, which may prevent some downloaded programs from being decompressed or launched until they are unblocked somehow in Windows or Windows Defender. 

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