Sogou malware is not deleted!

[koo]

I executed adwarecleaner program over 10 times and even consecutively. but it isn't gotten rid of.

Please analyze and treat this bothersome for me.

Same problem has been repeated 16 times up to now.

AdwCleaner[S13].txt AdwCleaner[S14].txt AdwCleaner[S15].txt AdwCleaner[S16].txt

[Maurice Naggar]

Hello.  @koo   

My name is Maurice. I will be helping and guiding you, going forward on this case.

I can help you here in case there is a actual malware infection.  I determine that with the help of known and trusted security applications.
 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
Please only just attach   all report files, etc  that I ask for as we go along.  I

If you will be away for more than 4 consecutive days,  do try to let me know ahead of time, as much as possible.
 

I would appreciate  getting  additional / fuller  important details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.80.848.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one. 

Sincerely,

Maurice

[Maurice Naggar]

added notes:  Please put aside the Adwcleaner program.  Do do the support-tool report as per answer wbove.  You made no mention of how & where you see "sogou".

And whether a web browser is involved.   and if so, which web browser?   Let me know all that.

Adware.Sogou is usually installed by bundlers.

Adware.Sogou is Malwarebytes’ detection name for adware that primarily targets Chinese users. Sogou is the name of one of the main search engines in China.

Users may notice a changed startpage or default search provider in their browser. They may also see advertisements that are not originating from the sites they are visiting.

See   https://blog.malwarebytes.com/detections/adware-sogou/

.

After I get the reports-ZIP-file from you, I will guide you forward.

[Maurice Naggar]

Hello.  I hope you are doing well.  Are you still with us ?  We have not heard back from you in several days.  Are you still in need of help ?  Please advise within the next 2 days.  Otherwise, I will consider this abandoned.

[Maurice Naggar]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks