Mbam won't open on windows 10, maybe infected

[exsecratus]

I'm trying to run mbam on windows 10, already used the Support tool to see if it helped, but nothing seems to work.

Only the malwarebytes services seems to be running.

Here is the logs:

mbst-grab-results.zip

[exsecratus]

mbst-grab-results.zip

[Porthos]

3 minutes ago, exsecratus said:

Here is the logs:

You are infected, You post will be moved to the correct section soon.

[AdvancedSetup]

Hello @exsecratus

Please follow the instructions from the following topic and post back the logs

If that too will not run please let me know

Thanks

 

[exsecratus]

Here it is the Mbar scan logs:

mbar-log-2020-12-21 (21-26-01).txt system-log.txt

[exsecratus]

Mbam works normally now! Thanks!

[AdvancedSetup]

Great, glad to hear @exsecratus

Please run the following and we'll verify that all is good and see if there are any lingering issues.

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[exsecratus]

# -------------------------------
# Malwarebytes AdwCleaner 8.0.8.0
# -------------------------------
# Build:    10-08-2020
# Database: 2020-12-21.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    12-22-2020
# Duration: 00:00:12
# OS:       Windows 10 Pro
# Cleaned:  7
# Failed:   0

***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted       C:\Users\Public\Documents\Downloaded Installers
Deleted       C:\Windows\rss

***** [ Files ] *****

Deleted       C:\Windows\System32\drivers\swdumon.sys

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKCU\Software\Microsoft\Internet Explorer\Main|Start Page
Deleted       HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|cloudnet
Deleted       HKLM\Software\LighteningPlayer
Deleted       HKLM\Software\Wow6432Node\SlimWare Utilities Inc

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.

*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [1868 octets] - [22/12/2020 23:05:34]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
 

Addition.txt mbamScanLog.txt FRST.txt

[AdvancedSetup]

You have a few items that should be removed

You also have a few files, folders left over from AVAST antivirus. I assume you used to run Avast on this computer?

I would recommend you download and run the Avast antivirus removal tool to remove the left over items

https://www.avast.com/uninstall-utility

 

Then run  the following fix

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[exsecratus]

Here it is the fix log:

Fixlog.txt

[AdvancedSetup]

Both SFC and DISM failed to fix issues.

SFC says some files were not fixed.

Please find and attach the following file

 C:\Windows\Logs\CBS\CBS.log

 

========= DISM.exe /Online /Cleanup-image /Restorehealth =========

Fixing is terminated due to reaching maximum fixing time of 60 minutes. <==== ATENÇÃO

 

[exsecratus]

The cbs log file:

CBS.log

[AdvancedSetup]

This is probably going to require a bit of work to try to fix @exsecratus

Do you have a USB thumb drive of at least 4GB in size with no data on it to use to help try to fix the issue?

 

[exsecratus]

Yes I have

[AdvancedSetup]

Sorry for the delay - was busy on another issue.

Please download the Microsoft Windows 10 ISO and build an installer USB disk we can boot from.

https://www.microsoft.com/en-us/software-download/windows10

 

Pleae review the following tutorial. Specifically number 6
6. To Use DISM /RestoreHealth /Source:wim Command

Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:Full Path to install.wim file:<Index Number> /limitaccess

How to Repair Windows 10 Image using DISM
https://www.tenforums.com/tutorials/7808-use-dism-repair-windows-10-image.html

 

[AdvancedSetup]

Glad we could help.

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Please review the following for Tips to help protect from infection

Thank you