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Same as most everyone else, MWB Privacy "no internet connection" issue


JWR
Go to solution Solved by mmdavis,

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Thank you for this forum, I hope you can help.

Daniel of MWB Support has been working on my open ticket since November 10, that's six weeks.  Still no fix.  Privacy works on my WIn 10 Machines. The 6 week open ticket is for my two Win 7 machines.  Just like so many other people on this forum I keep getting the "no internet connection" message.  I've collected and sent logs to Daniel 3 times.  I've done everything he directed me to do - uninstall Zonealarm firewall, uninstall MWB Privacy, Uninstall the tunnel driver, re-install, etc., collect and send log files.  Nothing works.

I get the impression MWB has a known problem without a solution.  I've been patient for 6 weeks; but if support cannot fix what I paid for by the end of this week, I will request a full refund and find a company that can provide a working VPN.

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I am still having this issue. I believe the latest beta update broke it. I cannot for the life of me get Privacy VPN working. I had it work once and only once when I wasn't on beta of malwarebytes and by disabling Web protection. But after getting beta it broke the ability for Privacy VPN to work. Just bought it today and spent most of the day trying to troubleshoot it.

mbst-grab-results.zip

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  • Staff

Greetings,

There are signs of PUPs and possible malware showing in your logs.  Please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.  In getting the system cleaned up, it's likely the issue with Malwarebytes Privacy will be resolved as well, but if it isn't you may post back here once cleanup is complete and we can proceed with further troubleshooting, but getting the system cleaned up should be done first.

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