Malware, prints only partial page

[Positron]

I can't find my previous string where I had all sorts of problems, but my HP 1050 J410 printer only prints partial page, just a line or two and then stops

printing. Printer also acts weird after powering on. Power on, First print, popup says printer jammed, so I cancel printing.

When I unplug, then plug in the printer power cord and usb, power on again, the printer works just fine.  

Malware again? Help much appreciated.

pos

[Positron]

Forgot, I have win 7, 64bit, Antimalware Premium. I have a FRST 64 from a few weeks ago.

I did perform an image restore but I thought it was ok. Evidently not.

I just ran the FRST program scan and attached are the results. I hope this was ok.

Any help much appreciated.

pos

FRST.txt Addition.txt

[Positron]

Can we also rid of chrome garbage I noticed in the .txt above?

Thanks

pos

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

I suggest you download and run this driver update for your Desktop J410 printer.
https://support.hp.com/ca-en/drivers/selfservice/hp-deskjet-1050-all-in-one-printer-series-j410/4027462

Restart the computer normally when completed.

Please post the Fixlog.txt and let me know what problem persists.

Is the problem solved?

fixlist.txt

[Positron]

Thanks Nasdaq. I performed all the functions you requested. One problem I am having is that when I print, the message

ink carriage stalled, do I wish to cancel print. When I click yes to cancel the print, the printer makes a couple of noises

and then prints after all. Weird?

This is probably stupid on my part, but should I have uninstalled the HP printer program before I installed the new version you provided?

Thanks again for your time and efforts Nasdaq.

pos

Fixlog.txt

[nasdaq]

Hi,

You may have to contact HP on this error.

This article may help.
https://support.hp.com/ca-en/document/c00249434

Good luck.

[Positron]

I may have to contact HP. It seems strange that it only happens after I power on the printer and attempt to print for the first time.

After the stall popup, I click yes to cancel the printing, then it prints. The printer works fine after that.

I have been thinking, I am using a HP cartridge that I have refilled for the first time some weeks ago.

Any possible chance that the cartridge is programmed to cause such a problem? I had heard years ago that cartridges are

sometimes rigged to stop working after their initial use but thought it was simply rumor. But could it be true?

 

Cheers and thanks Nasdaq. Much appreciate your time and expertise.

pos

[nasdaq]

Hi,

It's true.

[Positron]

So it is true.

Thanks again Nasdaq. Much appreciated and have a great week.

pos

 

 

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you