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Hello,

Please help me, today i downloaded program from "keygenninja"while trying to get a keygen for a game i wanted. I run the file and my laptop suddenly makes a sound, then my laptop turn itself off, and i try to turns it back on but what appears is an underscore sign in the upper left corner, then i try to press something, but what comes out it just a sound

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Hello @Didim:welcome:   

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

Sorry to read of these troubles.  Is this computer running Windows 10 ?   if not, please be sure to tell me the Version of the operating system.

The current situation  may perhaps be that Windows had a glitch in loading the normal user profile.  That can happen on any machine.

IF at your home or your work-place or at a friend's place you have access to a working computer, let me know that.

 

use the Power-button on your computer-hardware  and Power Off the machine.   Be sure any printers, scan machine, fax machine, external devices are disconnected.

After a minute,  then do a Power ON  and wait and let Windows have the chance to load up normally.

Watch the login process  so that it starts in the normal account.

Keep me advised. 

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  • 3 weeks later...

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Tips to help protect from infection

Thanks

 

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