Antivirus not working, windows defender doesn't work aswell

[Vento]

Hi, So yesterday i noticed that my antivirus isn't working, i was using eset and suddenly it got disabled, i tried to reinstall it and i saw a cmd popup and it just deleted eset by itself, i ran an onlineesetscan and it found some objects, then i went into a forum on your site and used Kaspersky's VRT, Malwarebytes, adwcleaner, FRST, mbar, mbclean and i think i got the virus removed but still the cmd command doesnt let me download eset and i still can't use Windows Defender, is there someone here that can try to help me?

[Vento]

I will add this: When eset is at 11% download it just stops and theres a popup that theres probably a virus that stops it, and i can see a cmd command open for half a second

[kevinf80]

Hello Vento and welcome to Malwarebytes, Run the following: Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin

[Vento]

Here you go

Addition.txt FRST.txt

[Vento]

Sorry, it's in polish but i don't know how to change the language, i hope u can still do something with it

[kevinf80]

You`ve ran FRST from a Temp folder, it should really be run from your Desktop if possible, or Downloads folder... Can you download FRST again, when you have completed the download right click on the file, select "Rename" and then add English, so have FRSTEnglish. Then run as normal...

Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Right click on FRST and rename FRSTEnglish   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin

[Vento]

Sorry for previous problems, it should be good now

Addition.txt FRST.txt

[kevinf80]

Hiya Vento,

ESET is showing as installed, enabled and up to date. Is that correct, same for Malwarebytes. Also do not see anything actually wrong with your logs. Are you still having problems with a cmd window..?

Thanks,

Kevin..

[Vento]

Yeah Malwarebytes is 100% working, i will check eset now tho

 

[Vento]

I don't have the cmd window but it says that there's something wrong and can't install

[Vento]

[Vento]

I also can't use Windows Defender, i can only access it from the control panel but i can't really change anything

[kevinf80]

Hiya Vento,

When Malwarebytes is installed it automatically disables Windows Defender, I believe ESET would do the same.. It does show in the logs as being restricted, that will be either down to MB or ESET..

Quote

HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION

Although ESET does show as installed and updated the logs disagree and show crucial files missing..

Quote

S3 EHttpSrv; "C:\Program Files\ESET\ESET Security\ehttpsrv.exe" [X]
S2 ekrn; "C:\Program Files\ESET\ESET Security\ekrn.exe" [X]
S3 ekrnEpfw; "C:\Program Files\ESET\ESET Security\ekrn.exe" [X]

Probably best way forward is to remove and reinstall ESET... Use the following for the removal...

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information) Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required. Run the tool, the main GUI will populate with installed programs list, Left click on ESET to highlight that entry. Select Action from the Menu bar, then Uninstall from there follow the prompts. If Uninstall fails open the "Action" menu one more time and use "Force Removal" option..   Next,   Download and install ESET AV.. https://www.eset.com/int/home/free-trial/   Let me know the outcome..   Thank you,   Kevin..

[Vento]

I cannot uninstall eset with the geek and when i try to install eset it's still the same thing, i uninstalled malwarebytes aswell 

 

[Vento]

Ok, nevermind i was able to remove it

[Vento]

But when i'm trying to install it it says the folder needs to be empty and when i try to remove the leftovers from the folder: x86, TBDEA06.tmp
I can't remove them

 

[Vento]

Ok i moved the files i'm going to proceed to install

 

[kevinf80]

Ok, if it fails run FRST again and post two fresh logs, we can then remove any remnants with a fix...

[Vento]

When i try to install eset, it still says there's a problem and i still cannot access windows defender 😕

 

[kevinf80]

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

[Vento]

Yeah, im on it

 

[Vento]

Addition.txt FRST.txt

[kevinf80]

Thanks for those logs Vento, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from. NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied:   Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. See if ESET will now install... Next, Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here When complete:- Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following:   Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Thank you, Kevin..

fixlist.txt

[Vento]

I will do that in a bit 

[Vento]

Here you go, everything works fine and i installed eset, youre the best :))

 

mblog.txt