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False Positive for ScarlettNetwork.com


ScarlettNetwork
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2 minutes ago, ScarlettNetwork said:

Hi our site public website www.scarlettnetwork is being blocked.

Site was checked scanned and cleaned against any malicious code. Google Search Console is not longer reporting any security issues. Can you kindly delist it from your end as the Malwarebytes porgram is blocking it.

Many Thanks

Joe

2020-12-16_10-37-35.png

Hello-

VirusTotal still shows detections:

https://www.virustotal.com/gui/url/bf0e77756494ec5c6ebe6bd5953dca1ec46f87249e248ae9ba1b60b2acae2aed/detection

https://www.virustotal.com/gui/url/44fd367c65443270db1dc0d4e3f01c8ebf64851e05b840ffc9fd7ef3e152c3bc/detection

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1 minute ago, TeMerc said:

Hi and thanks for your reply. Yes we are aware of such. We believe it all got trigerred based on Google Search Console security issue reported. So our first plan of attach was to fix Google and no longer get detected via Safe Browsing. 

We have been following up with each to delist the domain. We believe its taking time to reflect. Do you have any experience how long it takes? Also any advise on how to carry on with this given that the site is in good order and clean.

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1 hour ago, ScarlettNetwork said:

Further o my previous note fortinet looks good as they fixed the entry however virustotal is still showing that fortinet is reporting it as phishing.

https://www.fortiguard.com/webfilter?q=www.scarlettnetwork.com&version=8

Which leads me to believe that the database are a bit behind. Appreciate any advice on that front.

 

Thanks for the update, we have no control over how and when VT updates their detections to their scan engines from vendors. It may just be server latency on their end. I suggest waiting a short time later in the day and recheck those detection status

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Thanks Tom.

I'm aware of such and we already submitted a ticket to Virus Total.

The main reason for my post is how to get delisted from malwarebytes. Many of our clients subscribe to your services and they are unable to access the site because MalwareBytes is reporting it as a phishing site. What is the process to get our url delisted and cleaned on Malwarebytes. The site is clean. Let me know.

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On 12/16/2020 at 10:32 AM, ScarlettNetwork said:

Thanks Tom.

I'm aware of such and we already submitted a ticket to Virus Total.

The main reason for my post is how to get delisted from malwarebytes. Many of our clients subscribe to your services and they are unable to access the site because MalwareBytes is reporting it as a phishing site. What is the process to get our url delisted and cleaned on Malwarebytes. The site is clean. Let me know.

Thanks for the update, the block has been disabled.

We appreciate your patience

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