zenliu Posted December 16, 2020 ID:1427374 Share Posted December 16, 2020 Hi Customer Support Officer, I am Zen Liu, a Product Manager from Rakuten Viki, a video-streaming platform providing Asian Dramas from Korea, China and other South-East-Asia countries. It has come to my attention that some of Viki Users who have your your security solution installed were unable to access the email verification link sent by our service. Hence, I would like to understand if there's any misunderstanding about our service that led to us being 'flag' by your security solution. Look forward to hearing from you soon Link to post Share on other sites More sharing options...
zenliu Posted December 16, 2020 Author ID:1427376 Share Posted December 16, 2020 https://www.viki.com/ This is a link of our website! Link to post Share on other sites More sharing options...
Staff JPopovic Posted December 16, 2020 Staff ID:1427380 Share Posted December 16, 2020 Hello Zen Liu, Would you be able to provide a log or a screenshot showing that the domain is blocked? Thank you in advance! Link to post Share on other sites More sharing options...
zenliu Posted December 22, 2020 Author ID:1428542 Share Posted December 22, 2020 Hi JPopovic, Unfortunately, the Viki User did not send any screenshot or log. Do let me know what other information i can provide you so Malwarebytes can remove Viki from being 'flag'. Link to post Share on other sites More sharing options...
Porthos Posted December 22, 2020 ID:1428543 Share Posted December 22, 2020 I went to the site and watched a few minutes of Video and had no blocks. Link to post Share on other sites More sharing options...
zenliu Posted December 22, 2020 Author ID:1428551 Share Posted December 22, 2020 Hi Porthos, As mentioned above, It's the email verification link that was flagged as phishing. Some Viki Users who have your your security solution installed were unable to access the email verification link sent by our service. Link to post Share on other sites More sharing options...
Staff JPopovic Posted December 22, 2020 Staff ID:1428566 Share Posted December 22, 2020 Hello, Unfortunately, we wouldn't be able to help you before we get a log or a screenshot that showing a block. If there is any chance to provide us that, please do. Also, could you send us a URL (the link your users were unable to access to)? Thank you! Link to post Share on other sites More sharing options...
zenliu Posted December 22, 2020 Author ID:1428572 Share Posted December 22, 2020 Hi JPopovic, As the email verification link is unique to a user and it expire within a stipulated time, it won't be useful for me to provide you with the link. However, you can sign up for an account on www.viki.com and an email verification link will be sent to you. Link to post Share on other sites More sharing options...
Staff Solution JPopovic Posted December 22, 2020 Staff Solution ID:1428579 Share Posted December 22, 2020 We do not block domain ( viki.com )neither with MB Premium nor with Browser Guard. You need to tell us which domain or IP has been blocked,or to ask your users to provide you a screenshot. Thank you again! Link to post Share on other sites More sharing options...
zenliu Posted January 4, 2021 Author ID:1430323 Share Posted January 4, 2021 Hi JPopovic, It seems like Viki is not marked as "Phishing" currently. Thank you for your assistance. Link to post Share on other sites More sharing options...
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