MY vpn cant turn on because it says no internet connection

[bogdan1313]

Recently i installed malwarebytes vpn.When i try to opne it it says no internet connction.I dont know what to do.mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

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1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

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[bogdan1313]

please reply as fas as you can

 

[exile360]

Greetings,

Please try updating your network drivers first.  You should be able to locate the newest driver by finding the downloads for your ASUS product on their support site located here.  If you are unable to locate it there, you should be able to download it directly from Realtek, though they will require you to provide them with an email address and it should be the first download listed on this page.

Once that is done, restart your system and see if Malwarebytes Privacy works now.  If it still does not work, open Malwarebytes Privacy and disable the kill switch option, then try uninstalling Malwarebytes Privacy again, restart your system, then reinstall the latest version, restart your system once more, then try connecting with Malwarebytes Privacy to see if it now works or not.

While I doubt it is related to the problem with Malwarebytes Privacy, I would also recommend removing Adobe Reader 6.0 as this version is very out of date and a high risk for exploits.  If needed, you can download the latest version of Adobe Reader from this page, just be sure to uncheck any offers listed on the middle of the page that you don't want (I recommend unchecking any of the offered items) after selecting your language and operating system.

You also have a very outdated version of Java installed; this too is a high risk for exploits and vulnerabilities.  Please run the Java Uninstall Tool which is located here.  If you require Java you can download the latest version from the same site.

Did you install LogMeIn Hamachi yourself or were you not aware that it was installed on your system?