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False positive - lp.plugins4automate.com


ShannonAnderson
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We are getting reports from clients that our Support Forums and Licensing services are be affected by Malware blocks.  

We have reviewed the operation of each system and do not find abnormal issues. Please unblock this domain.

 

Last client report was

 

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Malwarebytes started flagging P4A as a "Trojan". Maybe just today even. Haven't see this error occur until today.

First noticed when launching Habitat Powershell in the Automate console today. As you'll see in the log below.

However, MWB even blocked chrome.exe from browsing to lp.plugins4automate.com. When clicking the "support forums" link on your main page. So I logged in from my phone to submit this ticket.

You may want to investigate why, and work with them to have them recall this blocking.

-Log Details-
Protection Event Date: 12/11/20
Protection Event Time: 7:22 PM
Log File: 295bf682-3c10-11eb-8126-00163edcd2c6.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1122
Update Package Version: 1.0.34225
License: Premium

-System Information-
OS: Windows 10 Server (Build 14393.4104)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files (x86)\LabTech Client\LTClient.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: Trojan
Domain: lp.plugins4automate.com
IP Address: 52.20.171.83
Port: 443
Type: Outbound
File: C:\Program Files (x86)\LabTech Client\LTClient.exe

 

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23 minutes ago, ShannonAnderson said:

We are getting reports from clients that our Support Forums and Licensing services are be affected by Malware blocks.  

We have reviewed the operation of each system and do not find abnormal issues. Please unblock this domain.

 

Last client report was

 

 

Hello, thanks for bringing this to our attention. We've reviewed the site again and have determined it no longer warrants being blocked so we've removed it from our database. 

Removal should be reflected in the next database update going out in a few hours or so.

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