ebergg Posted December 13, 2020 ID:1426978 Share Posted December 13, 2020 i have been trying to run this app but keep getting this message, anyone dealt with this before? Link to post Share on other sites More sharing options...
Porthos Posted December 13, 2020 ID:1427001 Share Posted December 13, 2020 5 hours ago, ebergg said: i have been trying to run this app but keep getting this message, anyone dealt with this before? Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
ebergg Posted December 14, 2020 Author ID:1427167 Share Posted December 14, 2020 Link to post Share on other sites More sharing options...
Porthos Posted December 14, 2020 ID:1427169 Share Posted December 14, 2020 Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
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