trojan.multi.genautorunreg.a help me

[xFileq]

Hi I turned on my computer and Kaspersky detected this virus in RAM Memory. Here he says that the object is cured, but I'm not entirely sure if I'm safe. Please help

[Maurice Naggar]

Hi,     

My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.
 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.
If you will be away for more than 4 consecutive days,  do try to let me know ahead of time, as much as possible.
Please only just attach   all report files, etc  that I ask for as we go along.
Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please.

Please download Malwarebytes Anti-Rootkit (MBAR) from this link here
https://downloads.malwarebytes.com/file/mbar/
and save it to your desktop.
Doubleclick on the MBAR file and allow it to run.

•Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
•After reading the Introduction, click 'Next' if you agree.
•On the Update Database screen, click on the 'Update' button.
•Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button.

With some infections, you may see two messages boxes:
1.'Could not load protection driver'. Click 'OK'.
2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
•If malware is found, press the Cleanup button when the scan completes. .

Please attach the log it produces, you'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please attach that to your next reply.
  
 

[xFileq]

Hi. I scanned Kaspersky one more time and and it showed that some files were damaged. C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\DeliveryOptimization\Cache\fdb0353b4b87352d176569cfb685c857829d02ce\2fe2a55aaf30b48746cb545fde1e2824a1a2cda7a6aaeb1f838623f05331fd17//data0000.res//mpasbase.vdm;Plik;Aktywny użytkownik;;;;;Uszkodzony;Dzisiaj, 12.12.2020 19:54. I scanned MalwareBytes and No malware found!. But Kaspersky told, that the virus is in the RAM. pls help

[Maurice Naggar]

The folder area mentioned above is in a cache area.

I need for you to run the Malwarebytes MBAR tool like I posted in my previous reply.

Thanks.   We will do more after that.

[Maurice Naggar]

Good morning.  I hope you are doing well.  I have not heard back from you.

[Maurice Naggar]

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Tips to help protect from infection

Thanks