Malwarebytes Privacy Cannot Connect to Internet

[Saphir]

I have the same issue here too. That since the beginning.  Instructions have been followed and logs uploaded. I have no ticket until now.

 

mbst-grab-results.zip

[brainwizardphd]

Saphir,

This has been ongoing for me since June 26.  I have uploaded logs with their tool against my ticket 3093339 and reinstalled newer versions many times, but still no luck.  If you find out the cause, please let me know and I will do the some for youl.

[exile360]

Please try disabling the Kill switch option under the Network tab in settings, then restart the system and see if it is able to connect.  The settings are described in this support article if you need guidance.

Next, if the problem still persists, please keep the Kill switch option disabled, uninstall Malwarebytes Privacy and restart the system.  Next, if you use Malwarebytes Premium, open it and go to settings by clicking the small gear icon in the upper right and select the Security tab then scroll down to the Exploit Protection section and click the Advanced settings button then click the Restore Defaults button at the bottom.  Once that is done, reinstall Malwarebytes Privacy and test to see if it is now able to connect.

Please let us know how it goes.

Thanks

[brainwizardphd]

I never used the Kill switch option, so that is not the problem.  I restored the defaults in the "Exploit Protection/Advanced Settings" and that did not work.  I completely uninstalled Privacy using the Revo Pro uninstaller, and then I reinstalled Privacy as administrator.  It did not work.  I restored the defaults in the "Exploit Protection/Advanced Settings" again, and that did not work.

I collected the logs and am including them here.

It tries to connect for about 45 sec and then shows me this:

 

While it is trying to connect, this shows in Network Connections:

When I check the Status, this is what I get for mbvpn:

Note that it says "No network access"

 

Edited December 4, 2020 by AdvancedSetup
logs removed to prevent others accessing them

[AdvancedSetup]

Thank you very much for the logs @brainwizardphd

It is now past normal business hours for the company, but I've sent a message to a few others in QA and Support to see how we can escalate this for you and get it resolved. I do hope to have another reply for you tomorrow either here or on your Helpdesk ticket.

Thank you again