Malwarebytes has restarted to its original state out of nowhere

[Bad_Cookie]

What I mean by "original state" is that when Malwarebytes was first installed. I've been using Malwarebytes FREE for around 2 months and I did use the premium trial when I first installed it. 

But today, Malwarebytes has restarted to its original state and gave me another premium trial.

 

I have no idea if this is normal or not. It would greatly help if someone could explain.

 

Thank you

[Malwarebytes]

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[exile360]

Greetings,

A new version of Malwarebytes was released yesterday, so what most likely happened is the new version was downloaded and installed and it initiated the trial again.  You can follow the same procedure as before to disable the trial as described in this support article and that will revert it back to free mode.  Sometimes installing a new version reactivates the free trial, so if that ever happens and you don't want to use the trial, deactivating it as described in the link provided will get it back into free mode for you.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

[Bad_Cookie]

Oh, but what's weird is that when I first opened Malwarebytes, It didn't update to the new version. It's only when I clicked "Check for updates" that it actually updated

[Porthos]

9 minutes ago, Bad_Cookie said:

Oh, but what's weird is that when I first opened Malwarebytes, It didn't update to the new version. It's only when I clicked "Check for updates" that it actually updated

The free version only updates if you actually scan or click on check for updates.

[lmacri]

8 hours ago, Bad_Cookie said:

What I mean by "original state" is that when Malwarebytes was first installed. I've been using Malwarebytes FREE for around 2 months and I did use the premium trial when I first installed it.  But today, Malwarebytes has restarted to its original state and gave me another premium trial...

Hi Bad_Cookie:

I think the update process has changed with Malwarebytes Free v4.3.0.  I went to Settings | General |  Application Updates in MB Free v4.2.3.96-1.0.1112 yesterday and clicked Check for Updates to initiate the installation of the latest v4.3.0.98-1.0.1130.  After the installation finished I saw the pop-up shown below, which I've never seen before.  Instead of clicking the blue "Got It" button I closed the pop-up with the "X" in the top right corner (highlighted in red below) and I was not switched to the the 14-day Premium trial (i.e., I remained on MB Free without having to deactivate the Premium trial in Settings | Account | Deactivate).

-------------
64-bit Win 10 Pro v1909 build 18363.1198 * Windows Defender v4.18.2011.6 * Malwarebytes Free v4.3.0.98-1.0.1130
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G  NVMe SSD, Intel UHD Graphics 620

Edited December 11, 2020 by lmacri

[nukecad]

I got the same, I think it may just be poor/unclear wording in that splash screen.

I updated my MB4 free to 4.3.0 and got the splash screen as screenshotted above by lmacri.
I also thought that it had automatically started a new 14 day trial, as updates sometime do.

I did click the 'Got it' button rather than X-ing out, however when I went to deactivate the trial myself it wasn't actually running anyway.

But there is now an option to start another trial if I choose to.

To me that's a better way of doing it rather than starting a new trial automatically; it just needs a slight change to the splash screen wording.

Edited December 11, 2020 by nukecad

[digmorcrusher]

deleted

Edited December 11, 2020 by digmorcrusher

[nukecad]

9 hours ago, digmorcrusher said:

 if clicking on the " Got It" button re-activates the trial version instead of continuing with the free version, then this is bad.

As I said above it doesn't do that.
Which is a big improvement over the previous behaviour in my opinion.

It's probably been changed in response to the number of posts that have been made about the trial being 'forced' on new installs/updates and then having to deactivate it.

Edited December 11, 2020 by nukecad

[nukecad]

Error - (Somebody at Invision moved the edit button so I quoted by mistake).

Edited December 11, 2020 by nukecad

[AdvancedSetup]

We do reset the Trial for users from time to time for various reason. It's possible yours was reset