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I received this email. It is for a product that I never ordered. the charges do not appear on any of my accounts. I did not respond to the email phone number.


Dear Customer
Your subscription for “Malware bytes Security” has been renewed.
Ticket Num      : 289-5722-77227
Renewal Date    : Dec 08, 2020 6:11:29 AM  EST +5:30

Items   :- Malware bytes secure system
Price   :- $449.99
Payment mode    :-Visa/master(Auto debit)
Next yearly Subscription Auto Renews on Dec 07, 2021
By subscribing you authorize us to charge you the subscription cost (as mentioned above) automatically, charged yearly to the payment method provided until cancelled. Keep this for your record.

For Any questions related to this order, please call us at  +1 877-857-9676

Please do not reply to this is a system generated Email.

Best Regards,
Malware bytes secure protection team
Helpline: +1 877-857-9676

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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.













If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key



Thanks in advance for your patience.

-The Malwarebytes Forum Team

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That is a scam email, likely from a tech support scammer posing as Malwarebytes.  I have informed the Malwarebytes Research team, thank you for reporting this.  I recommend not responding to the message and not calling the number either.

If there is anything else we might assist you with please let us know.


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Hello Soddy.   To add a few additional pointers.  Note the spelling errors, plus mention of a product that Malwarebytes doe not have 

Malware bytes secure system

There is no such named product.  Further, purchases and subscription confirmation emails doe not have any "ticket number".   period.

Ticket Num      : 289-5722-77227

Further, the formatting is totally made up.

It would be of some interest to know the 'purported' 'FROM'  email address from the email header.

I cant tell what your Email-program client is.  However, there are ways to lookup the email header.


This next short-link describes looking in Yahoo email     https://bit.ly/39RQxX3

The bottom line, as noted by Exile360,  that is a scam email.  A phishing-type lure.

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