Installed new Brother printer Firewall not allowing PaperPort to connect

[Michael1953]

I installed a Brother printer MFC-J805DW. Brother Support got me to upgrade all drivers which included a PaperPort upgrade. Also installed a Brother Utilities. The Utilities works fine and printing works fine. Tried to use PaperPort to scan a document and the printer would not recognize anything. Brother Support suggested to take off firewall and then scan. They also suggested to talk with either the Malwarebytes Technicians or the Modem techs to bypass or allow PaperPort to work. So I am starting with Malwarebytes to see how I can get PaperPort to work with MB working. Do not know if it is a Windows 10 function or I need to talk to the modem company.

Scanning is an important part of my work and would like to get it to work.

[Malwarebytes]

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[Porthos]

42 minutes ago, Michael1953 said:

Scanning is an important part of my work and would like to get it to work.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[Michael1953]

Ran the Gather and attached is zip log

mbst-grab-results.zip

[Porthos]

I would recommend trying the latest beta to see if it corrects the issue as it has for some users.  To do so, open Malwarebytes and navigate to settings by clicking the small gear in the upper right and scroll down to the beta updates section of the General tab and enable the option to download beta updates and click Yes when prompted, then scroll back to the top of the tab and click the Check for updates button and allow it to download and install the new beta, restarting your system once the installation completes to ensure the new components are loaded into memory.

Once that is done, test to see if the issue persists or not.