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Malware not resolved by malwarebytes- when removed, it returns on restart

09caija

By 09caija
in Resolved Malware Removal Logs

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09caija

09caija

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Posted

Hi,

It appears that I have malware which attempts to boot on starting chrome. Fortunately my antivirus blocks it from starting up, and I downloaded Malwarebytes. It detected 19 items which it dealt with, but on restarting the computer it appears these are still present- they all seem to be hiding in the AppData and re-generating. 

As instructed, I have attached the FRST reports. 

I would be very grateful for any assistance!

 

Addition.txt FRST.txt

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kevinf80

kevinf80

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Hiya 09caija,

Thanks for those logs, continue:

Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.


Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

user posted image

Let me see thos logs in your reply..

Thank you,

Kevin..

 

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09caija

09caija

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Hi Kevin,

 

Thank you for your detailed reply, and helpful instructions. This evening I have only been able to do the Malwarebytes scan with rootkits and the AdwCleaner. The log from the latter is below, and I have attached a file for the log from the Malwarebytes scan. 

 

# -------------------------------
# Malwarebytes AdwCleaner 8.0.8.0
# -------------------------------
# Build:    10-08-2020
# Database: 2020-09-29.1 (Local)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    12-07-2020
# Duration: 00:00:08
# OS:       Windows 10 Home
# Cleaned:  35
# Failed:   1


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\utilman.exe
Deleted       HKLM\Software\Wow6432Node\\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\utilman.exe

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

Deleted       http://searchy.easylifeapp.com/
Deleted       http://websearch.searchsunmy.info/?pid=625&r=2013/12/25&hid=3732759502760476600&lg=EN&cc=GB&unqvl=45
Deleted       ???????
Not Deleted   WebSearch

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

Deleted       Preinstalled.HPAudioSwitch   Folder   C:\Program Files (x86)\HP\HPAUDIOSWITCH
Deleted       Preinstalled.HPAudioSwitch   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E2713EE3-E1F4-4E16-AAB2-060CE808B397} 
Deleted       Preinstalled.HPAudioSwitch   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch
Deleted       Preinstalled.HPAudioSwitch   Task   C:\Windows\System32\Tasks\HPAUDIOSWITCH
Deleted       Preinstalled.HPCeement   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPCeeScheduleForJames
Deleted       Preinstalled.HPJumpStartApps   Folder   C:\Program Files (x86)\HP\HP JUMPSTART APPS
Deleted       Preinstalled.HPJumpStartApps   Registry   HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps
Deleted       Preinstalled.HPJumpStartBridge   Folder   C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE
Deleted       Preinstalled.HPJumpStartLaunch   Folder   C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH
Deleted       Preinstalled.HPJumpStartLaunch   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{55BB70D1-45C1-42E1-A382-DE5CB6660DA1} 
Deleted       Preinstalled.HPJumpStartLaunch   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch
Deleted       Preinstalled.HPJumpStartLaunch   Task   C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH
Deleted       Preinstalled.HPRegistrationService   Folder   C:\Program Files (x86)\HP\HP REGISTRATION SERVICE
Deleted       Preinstalled.HPRegistrationService   Folder   C:\ProgramData\HP\HP REGISTRATION SERVICE
Deleted       Preinstalled.HPSupportAssistant   Folder   C:\HP\SUPPORT
Deleted       Preinstalled.HPSupportAssistant   Folder   C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK
Deleted       Preinstalled.HPSupportAssistant   Folder   C:\ProgramData\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK
Deleted       Preinstalled.HPSupportAssistant   Folder   C:\Users\james\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK
Deleted       Preinstalled.HPSupportAssistant   Folder   C:\Users\james\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK
Deleted       Preinstalled.HPSupportAssistant   Registry   HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE}
Deleted       Preinstalled.HPSupportAssistant   Registry   HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE}
Deleted       Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE}
Deleted       Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE}
Deleted       Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Wow6432Node\\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE}
Deleted       Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE}
Deleted       Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8}
Deleted       Preinstalled.HPSureConnect   Folder   C:\Program Files\HPCOMMRECOVERY
Deleted       Preinstalled.HPSureConnect   Registry   HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{6468C4A5-E47E-405F-B675-A70A70983EA6}
Deleted       Preinstalled.HPTouchpointAnalyticsClient   Folder   C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT
Deleted       Preinstalled.HPTouchpointAnalyticsClient   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F}


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [5387 octets] - [07/12/2020 21:52:20]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
 

 

I will endeavour to do the remaining stages tomorrow! 

Malware Summary 20201207.txt

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kevinf80

kevinf80

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Hiya 09caija,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin


Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.

Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your next reply...

Thank you,

Kevin..

fixlist.txt

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09caija

09caija

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Hi Kevin,

Fixlog attached and MSRT log below. Please note my malwarebytes autoscanned this morning and detected another 16 problems. I did not quarantine them as just in case that might interact with your fixlist.txt

 


---------------------------------------------------------------------------------------

Microsoft Safety Scanner v1.0, (build 1.329.64.0)
Started On Wed Dec 09 10:18:34 2020
->Scan ERROR: resource process://pid:124,ProcessStart:132519820166146573 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:588,ProcessStart:132519820184481214 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:876,ProcessStart:132519820257829164 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:660,ProcessStart:132519820266271517 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:668,ProcessStart:132519820266362358 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:1004,ProcessStart:132519820267618245 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:3240,ProcessStart:132519820292625717 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:3392,ProcessStart:132519820293237688 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:5024,ProcessStart:132519820318001259 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:5652,ProcessStart:132519820330192170 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:6268,ProcessStart:132519820345708028 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:7240,ProcessStart:132519820351526886 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:3468,ProcessStart:132519820515601015 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:11908,ProcessStart:132519820567960380 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:14644,ProcessStart:132519821542948156 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:7240,ProcessStart:132519820351526886 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:5024,ProcessStart:132519820318001259 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:3240,ProcessStart:132519820292625717 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:3468,ProcessStart:132519820515601015 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:5652,ProcessStart:132519820330192170 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:11908,ProcessStart:132519820567960380 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:14644,ProcessStart:132519821542948156 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:6268,ProcessStart:132519820345708028 (code 0x00000005 (5))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000021 (33))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000021 (33))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000021 (33))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000021 (33))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000021 (33))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000021 (33))
->Scan ERROR: resource process://pid:5652,ProcessStart:132519820330192170 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:5652,ProcessStart:132519820330192170 (code 0x00000005 (5))

Quick Scan Results for C2E1E382-0817-41D4-BC8F-067D4CB2A41B:
----------------
Threat detected: VirTool:Win32/DefenderTamperingRestore
    regkeyvalue://hklm\software\microsoft\windows defender\\DisableAntiSpyware
        SigSeq: 0x0000055555C57273

Quick Scan Removal Results
----------------
Start 'remove' for regkeyvalue://hklm\software\microsoft\windows defender\\DisableAntiSpyware
Operation succeeded !


Results Summary:
----------------
Found VirTool:Win32/DefenderTamperingRestore and Removed!
Microsoft Safety Scanner Finished On Wed Dec 09 10:24:46 2020


Return code: 6 (0x6)
 

Fixlog_09-12-2020 10.07.24.txt

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09caija

09caija

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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 09/12/2020
Scan Time: 08:22
Log File: a103c87e-39f7-11eb-8b5e-000000000000.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1122
Update Package Version: 1.0.34095
Licence: Trial

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Scheduler
Result: Completed
Objects Scanned: 320229
Threats Detected: 16
Threats Quarantined: 0
Time Elapsed: 16 min, 51 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 3
Adware.Elex, C:\USERS\JAMES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 205, 762512, , , , , , 
Adware.Elex, C:\USERS\JAMES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 205, 762512, , , , , , 
PUP.Optional.ASK, C:\USERS\JAMES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 281, 454825, , , , , , 

File: 13
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000005.ldb, No Action By User, 205, 762512, , , , , EE9AD2DF0E9F675F59D60931099F5B58, 3F62F288281371F197656D74E014D0489FC3926F8C7341560DC268D5DC5337D6
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000008.ldb, No Action By User, 205, 762512, , , , , 8816B3577FCF3F1674418F36CA941562, 9CDCE891D0AE8E7FEF6B94BDF981B2297E408E76A57D188E9464B34A1A380238
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000011.ldb, No Action By User, 205, 762512, , , , , 5D870BE07AEDE3BEBF354E6B39D70C32, 9995500DA94D44167A3E4245B85652E6965A56723D68230DFEFEFD3106EFE4D7
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000012.log, No Action By User, 205, 762512, , , , , , 
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000013.ldb, No Action By User, 205, 762512, , , , , 3337E2888F26E62CAEF0409DB08374D2, 08AA08BA86FBDC490BCE902D8E5C0C4752842B4E93D951AA27D555C01034EA57
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT, No Action By User, 205, 762512, , , , , 46295CAC801E5D4857D09837238A6394, 0F1BAD70C7BD1E0A69562853EC529355462FCD0423263A3D39D6D0D70B780443
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK, No Action By User, 205, 762512, , , , , , 
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG, No Action By User, 205, 762512, , , , , 5AC81FABF7BD8B043BA5E9EA1E0647DE, 4871848181D1F02F043BBBB3D526D405CF3084890E70E7EE5D84A721A9A8AB62
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old, No Action By User, 205, 762512, , , , , 779C5F1A4F24C7CA8E169AE571ADBEB9, FF7BE14118F74227A0DD9A840B219D56020C781BC5CB9130E32779751067EDBE
Adware.Elex, C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001, No Action By User, 205, 762512, , , , , C5C2FCCF1E12209FE427FD9FEE3089AD, C87EC5B1C6286F89D0B45379BA15E70442AA842B56E55F387C828C8DD6092B80
Adware.Elex, C:\USERS\JAMES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 205, 762512, 1.0.34095, , ame, , 0B47E37FA158D593828E685DE3B20918, 887F8A8E182B2A0B487BC37CE2963653253718BE8950A3893E1CEEB7D79B5654
Adware.Elex, C:\USERS\JAMES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 205, 762512, 1.0.34095, , ame, , 0B47E37FA158D593828E685DE3B20918, 887F8A8E182B2A0B487BC37CE2963653253718BE8950A3893E1CEEB7D79B5654
PUP.Optional.ASK, C:\USERS\JAMES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 281, 454825, 1.0.34095, , ame, , 0B47E37FA158D593828E685DE3B20918, 887F8A8E182B2A0B487BC37CE2963653253718BE8950A3893E1CEEB7D79B5654

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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kevinf80

kevinf80

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Hiya James,

Thanks for the update, continue to clean up:

Right click on FRST here: C:\Users\james\Desktop\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall

That action will remove FRST and all created files and folders...

Next,

Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/

Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee

PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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kevinf80

kevinf80

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Posted

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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