Website is blocked "Due to Reputation"

[Dino33]

Hi,

My website is blocked "Due to Reputation" (May contain malware activity) 

I'm wondering what's the process to review that website, fix issues if necessary and remove the block?

It's a Wix site - www.giannihairdressing.co.uk

Thanks

[TomH134]

I saw the same thing ( Wordpress site though) 

www.roboprints.com

Is this caused by the website/ contents or the host or someone reporting it or something else? 

Thanks 

[Porthos]

I am not seeing a block on either one of your sites in any of my protected browsers.

[Dino33]

This apparently pops up when clicking the 'log in' on my webpage. 

A customer said login system generates a malwarebytes warning that the site is not to be trusted? 

[Porthos]

When I click on your site and clicking on log in, I get no blocks.

 

www.giannihairdressing.co.uk 

The link from you last screenshot gives a 404 not found error when I bypass browser guard. Are being blocked on your admin panel.

 links.site-members.com

I suggest you uninstall browser guard and reinstall.

Just a note on Reputation Blocks.

The block was triggered because your site is not in the Top Million websites based on volume, as measured by three leading firms in the industry. 

Malwarebytes err on the side of caution to assure that we are protecting our users. If our users encounter a block, they report it (as you did), it gets tested, and if it is determined to be safe, it gets whitelisted.

[Dino33]

Thanks for the replies and your time Porthos, thought I would double check and appreciate you checking. This is exactly what the customer said -

"Just FYI, your login system generates a malwarebytes warning that the site is not to be trusted. Usually this is due to others using the same site for hacking.malware etc.  "

[Porthos]

37 minutes ago, Dino33 said:

Thanks for the replies and your time Porthos, thought I would double check and appreciate you checking. This is exactly what the customer said -

"Just FYI, your login system generates a malwarebytes warning that the site is not to be trusted. Usually this is due to others using the same site for hacking.malware etc.  "

Since you are relying on client reports, I suggest you install Browser guard and see for your self.

[Tommytbc]

It's work fine on my side but my customer's browser blocks it. Could you help me please?

 

[Porthos]

9 minutes ago, Tommytbc said:

It's work fine on my side

Do you have Browser Guard installed? Do you get the block?

I am not being blocked on any of my 4 protected browsers.

[Tommytbc]

I have Browser Guard installed and I'm not being blocked, I don't know why my customer's browser blocked my website.

[Porthos]

1 minute ago, Tommytbc said:

I don't know why my customer's browser blocked my website.

Have them uninstall Browser Guard and reinstall.

[Tommytbc]

19 minutes ago, Porthos said:

Have them uninstall Browser Guard and reinstall.

I'll ask them to do that first, thanks for your help.

[gonzo]

Because this is becoming a catch basin for everyone who has a similar problem to the original poster, I am answering the original poster only.  If you climbed on board, make your own topic.

[gonzo]

@Dino33

What @Porthos said about the reason for the block was accurate.  I have verified it, and also observed that the domain is a blind one.  The "links" subdomain is blocked, and was verified to be safe.  The subdomain has been whitelisted. Please allow 15-30 minutes for changes to take effect.

[Dino33]

Thank you very much @gonzo

[Dino33]

Thank you very much @gonzo

[Dino33]

Thank you very much @gonzo