Website blocked due to bad reputation

[Mehmet_Kardas]

Hello, 

Currently the website of company I'm part of is currently blocked for reputation. The website URL is https://www.duyarvana.com.tr

If it can be unblocked please 

Thank you in advance, 

Regards,

[gonzo]

The site has been whitelisted. Please allow 15-30 minutes for changes to take effect.

 

[bbdevops]

One of our domains got blocked as well. Why does this happen?

Please remove sso.boldbrush.com from your blacklist.

Also, is there a more official and straight forward way of submitting dispute than posting in the forum?

[gonzo]

Reputation blocks occur because of low traffic volume.  Family/niche sites are affected, as are some commercial domains/subdomains, but sites associated with malware are as well.  Those are of prime concern, because a new malicious site will probably be under the radar of typical sources until they begin to affect users.  We test, verify and whitelist reputable/non-malicious sites as soon as we are notified.

What is the nature of the block on the site you mentioned?  Attempting to access it returns "No API Method Called" but no blocks.  Knowing the type of block gives me an indication on what should be done to take care of the issue.

This is the best way to report blocks (Browser Guard and otherwise).  If the report needs to be shared internally to be able to handle it properly, a link to the report allows that easily.

[bbdevops]

It was blocked due to reputation as well.

One of our customers reported the issue and sent us this screenshot.

[gonzo]

Great. That makes it easy.  I had already tested that domain name, so I have whitelisted it.  Please allow 15-30 minutes for changes to take effect.

[bbdevops]

Thanks.

May I also suggest changing the message in the block page to something less alarming? People freak out when they see things like this... Or at least provide more context as what are the possible reasons a site could be blocked by your system.

The way you describe it sounds like there could be lots of false positives, which is understandable from a technical point of view, but is at the same time really concerning as messages like this could actually affect the reputation of a business.