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Removed Duplicates with Excel, however console # of endpoints unchanged


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Hi

I used the Malwarebytes add for MS Excel and used the removed duplicates feature.  However when I go back to the cloud Nebula console the number of endpoints listed is still the same original number before the duplicates were removed. I found 230 duplication endpoints, and selected to remove those. I log into the Nebula cloud console, and the number of endpoints listed is the same number as before I removed the duplicates.

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Greetings,

I don't believe the Excel add-in has any control over the information in the actual Nebula console; it's just an export of that information, so making changes to the spreadsheet won't impact the information stored in the console itself.  That said, you should be able to manage and remove endpoints via the options documented in this support article as well as this support article.

The full administration guide for Nebula can be found here for reference.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

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  • Staff

The Excel tool uses a Nebula API and can instruct the Nebula Console to delete duplicate endpoints, kick off scans, move endpoints etc.

A description of features is here: https://support.malwarebytes.com/hc/en-us/articles/360038540994-Export-data-with-the-Malwarebytes-Nebula-Excel-Addin-with-Reporting-and-Utilities

Note, the Nebula Public API is now available via Settings and documented here - https://api.malwarebytes.com/nebula/v1/docs  should customers wish to perform their own integrations.

1.  If you rerun the function from Excel, it will do a new query for freshest endpoints and confirm endpoints were deleted.

2. Click refresh in the Nebula Console.  There also may have been a slight propagation delay.

If you still have an issue, it is best to raise a support ticket here - https://support.malwarebytes.com/hc/en-us/requests/new

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