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"windows cannot access the specified device, path or file. you may not have permissions to access the item"


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Hello all,

My browser has been hijacked and the only websites i can get to are in my bookmarks, if i search threw google or another search engine then i am redirected? I have installed maleware bytes but it crashes after the update, when i try to run it again then i get this msg "windows cannot access the specified device, path or file. you may not have permissions to access the item" this also happens with hijack this and pretty much all anti virus ive tried to install? I did find a trojan horse and thought that i may of dealt with the problem... but no. I realy have no idea what to do if i cant get either of these 2 programs to work???

Id be very greatfull if some kind soul could shed any light on the situation, i realy dont want to have to install windows again. Btw im on windows xp.

Many thanks.

Joe

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Hello all,

My browser has been hijacked and the only websites i can get to are in my bookmarks, if i search threw google or another search engine then i am redirected? I have installed maleware bytes but it crashes after the update, when i try to run it again then i get this msg "windows cannot access the specified device, path or file. you may not have permissions to access the item" this also happens with hijack this and pretty much all anti virus ive tried to install? I did find a trojan horse and thought that i may of dealt with the problem... but no. I realy have no idea what to do if i cant get either of these 2 programs to work???

Id be very greatfull if some kind soul could shed any light on the situation, i realy dont want to have to install windows again. Btw im on windows xp.

Many thanks.

Joe

Ive been looking threw as much of the forum as possible and found this http://www.malwarebytes.org/forums/index.p...=23189&st=0 which seems to be the same problem.

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Welcome to Malwarebytes! To get you fixed up follow these instructions please:

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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