ms19 Posted November 27, 2020 ID:1423887 Share Posted November 27, 2020 Hello please can someone help me about a week ago I started getting daily positives for Google Chrome PUP's. I have quarantined them and then deleted them but they keep coming back. I have tried used adwcleaner which got rid of one of the PUPs but the others keep appearing during malwarebytes scans. I have followed the advice on the sticky thread about unsyncing and running a malwarebytes but this has not worked for me. Log.txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 28, 2020 ID:1423915 Share Posted November 28, 2020 Hello ms19 and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 4 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
ms19 Posted November 28, 2020 Author ID:1423923 Share Posted November 28, 2020 Hi James I've followed your instructions and I've attached the logs to this response I tried to copy and paste the contents of them into this response but the forum would not let me. I got a message stating that my post was worded like spam. Thanks Addition.txt FRST.txt AdwCleaner[C00].txt Log.txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 28, 2020 ID:1423954 Share Posted November 28, 2020 Hello ms19, Run another scan with Malwarebytes to see if the issues with Chrome have returned... Thank you, Kevin... Link to post Share on other sites More sharing options...
ms19 Posted November 28, 2020 Author ID:1423985 Share Posted November 28, 2020 Hi Kevin I've run another scan with Malwarebytes and the issue has returned I've attached the log from this scan Log.txt Link to post Share on other sites More sharing options...
Solution kevinf80 Posted November 28, 2020 Solution ID:1423996 Share Posted November 28, 2020 Hiya ms19. Use the instructions from the following link to reset Chrome. https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ Does that clear the issue with Chrome.. Thanks, Kevin Link to post Share on other sites More sharing options...
ms19 Posted December 1, 2020 Author ID:1424530 Share Posted December 1, 2020 Thanks Kevin that seems to have worked Link to post Share on other sites More sharing options...
kevinf80 Posted December 1, 2020 ID:1424543 Share Posted December 1, 2020 Hiya ms19, Thanks for the update, good to hear the issue has finally gone. Continue to clean up... Right click on FRST here: C:\Users\Mudenda\Downloads\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted December 3, 2020 ID:1424960 Share Posted December 3, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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