Jump to content

Possible False Detection - Office 365 Products


Recommended Posts

I get the following detections when closing Office 365 applications like Excel and Word. This happens after loading either program, opening a blank document, making a few edit, then closing the program without saving the document. Here are the log files. 

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 11/26/20
Protection Event Time: 11:37 AM
Log File: dace01a6-301e-11eb-909c-e03f497a36db.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1104
Update Package Version: 1.0.33462
License: Premium

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: System

-Exploit Details-
File: 0
(No malicious items detected)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , 

-Exploit Data-
Affected Application: Microsoft Office Excel
Protection Layer: Application Behavior Protection
Protection Technique: Exploit payload macro process blocked
File Name: 
URL: 

(end)

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 11/26/20
Protection Event Time: 11:36 AM
Log File: a9512aa4-301e-11eb-829b-e03f497a36db.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1104
Update Package Version: 1.0.33462
License: Premium

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: System

-Exploit Details-
File: 0
(No malicious items detected)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , 

-Exploit Data-
Affected Application: Microsoft Office Word
Protection Layer: Application Behavior Protection
Protection Technique: Exploit payload macro process blocked
File Name: 
URL: 

(end)

Link to post
Share on other sites
1 minute ago, Curley said:

oftware Information-
Version: 4.2.3.96
Components Version: 1.0.1104
Update Package Version: 1.0.33462

Please do the following and see if it corrects the issue.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

Link to post
Share on other sites

I also see the following notification

9 minutes ago, Curley said:

I get the following detections when closing Office 365 applications like Excel and Word. This happens after loading either program, opening a blank document, making a few edit, then closing the program without saving the document. Here are the log files. 

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 11/26/20
Protection Event Time: 11:37 AM
Log File: dace01a6-301e-11eb-909c-e03f497a36db.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1104
Update Package Version: 1.0.33462
License: Premium

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: System

-Exploit Details-
File: 0
(No malicious items detected)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , 

-Exploit Data-
Affected Application: Microsoft Office Excel
Protection Layer: Application Behavior Protection
Protection Technique: Exploit payload macro process blocked
File Name: 
URL: 

(end)

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 11/26/20
Protection Event Time: 11:36 AM
Log File: a9512aa4-301e-11eb-829b-e03f497a36db.json

-Software Information-
Version: 4.2.3.96
Components Version: 1.0.1104
Update Package Version: 1.0.33462
License: Premium

-System Information-
OS: Windows 10 (Build 19041.630)
CPU: x64
File System: NTFS
User: System

-Exploit Details-
File: 0
(No malicious items detected)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , 

-Exploit Data-
Affected Application: Microsoft Office Word
Protection Layer: Application Behavior Protection
Protection Technique: Exploit payload macro process blocked
File Name: 
URL: 

(end)

I also see the following notifications but there is nothing shown in the quarantine list.

 

image.png.f70211ffa0a387da83164e0622d1af14.png

Link to post
Share on other sites
2 hours ago, Curley said:

I checked for Malwarebytes updates and a new one was offered with new Update and Component package versions. This seems to have fixed the issue in reported above. If things change I will report back.

The current version has the fix. Sometimes just updating does not fix it so I provided the clean install.

Be sure to NOT have the following setting enabled.

 

2020-11-26_16h45_36.png

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.