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My website www.wildgoose.co.uk false positive


whatdoesthismean
Go to solution Solved by gonzo,

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  • Staff
18 minutes ago, whatdoesthismean said:

My website is giving me a trojan warning when I go to it. We can find no trace of any malware on the site

Hi,

We are not blocking this domain with MB4 at this point.

Can you please provide us a screenshot or a log?

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50 minutes ago, whatdoesthismean said:

Hello Porthos, I am still getting blocked when I try to go to my website. I have cleared the cache and uninstalled and re installed the Malwarebytes browser guard??

I can go to the main page with no issues.

 

2020-11-27_06h18_45.png

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4 hours ago, whatdoesthismean said:

Hello, my browser guard is blocking both the main website and the control pages of the website. Any ideas? My web developer says there is not virus on the site.

I now see the issue. If you leave off the www you can reach the site just fine. Just a note, using www has not been needed in a long time.

I will ask for research to look at the www version of the site.

@gonzo

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  • Staff

I see it as well.  Browser Guard cannot determine if something is a trojan without having that evaluation passed to it from the database used by Malwarebytes Premium.  I am not getting a notification other than BG for this, so I have asked researchers to see if there is an IP block on this one.  Multiple websites can be using the same IP address without any one party knowing about the other parties, so I am hoping that is the reason for this.  Hopefully I can find out soon (holiday weekend and several other mitigating factors).

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  • Staff

We are looking into this.  It is occurring on other "selected" sites as well.  In your case, wildgoose.co.uk works fine.  Put a "www." in front of it and you get a trojan block.  Please bear with us on this one.

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  • Staff

Your "www." URL is one of several that are experiencing unintended trojan blocks.  I have implemented what "should" temporarily take care of it.  Please try it after 15-30 minutes and let me know your results.  Sorry for the delays.

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My website is still being blocked and I am having to override to get to it I have noticed lots of sites I am going to where I am being blocked. What is going on. It is getting to the point where you software cannot be trusted to give reliable information. I am having to overide all the time!  By the way I have cleared my cache.

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  • Solution

You would not encounter any blocks by using wildgoose.co.uk, only by using www.wildgoose.co.uk.  The first one has been working all along.  That was demonstrated in this thread last Friday.  The second one was the problem.  If you go to non-standard TLDs with Browser Guard enabled, you are liable to encounter blocks.  Very few standard TLDs will be blocked without just cause.  Yours is one of very few that has been, and I have been more persistent with our team than you have been with me. I want this fixed as well.

The temporary fix I added appears to have been removed. I added it again.  It should be fine within 15-30 minutes.

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