Help, VPN not connecting

[Edgecrusher]

Hello, and thank you in Advance!

Three days ago, the Malwarebytes Privacy software stopped connecting to every server with the message "Could not connect. Please check your internet Connection then try Again", but I have internet, and It works Just fine. I use MB Privacy on a Windows 10 laptop, version 2.1.0.448, and the account mail Is the same of my forum account. Can you help me? Thank you again!

[Porthos]

30 minutes ago, Edgecrusher said:

Hello, and thank you in Advance!

Three days ago, the Malwarebytes Privacy software stopped connecting to every server with the message "Could not connect. Please check your internet Connection then try Again", but I have internet, and It works Just fine. I use MB Privacy on a Windows 10 laptop, version 2.1.0.448, and the account mail Is the same of my forum account. Can you help me? Thank you again!

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[Edgecrusher]

Hello again, and thank you for the prompt reply.

I attached the mbst file!

mbst-grab-results.zip

[Porthos]

11 minutes ago, Edgecrusher said:

I attached the mbst file!

Please restart the computer.

Quote

System has been up for:          9 days 5 hours 34 minutes 7 seconds

 

[Edgecrusher]

Strange, I restarted It twice in a row before opening this ticket. In fact I restarted the system and the problem Is still there

[Porthos]

1 minute ago, Edgecrusher said:

In fact I restarted the system and the problem Is still there

What steps do you take when restarting? You do it like the following.

 

[Edgecrusher]

Ok, at the first time it was another problem. At the second reboot the VPN connected. Thank you very much!

[Porthos]

1 hour ago, Edgecrusher said:

At the second reboot the VPN connected. Thank you very much!

Keep us informed if you have any more issues.

I suggest turning off fast startup in Windows. Then restart. That might keep this from happening again.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html