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Ultraviewer used by unknown 3rd party to update Garmin gps

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On 11/24/20 I was trying to update a Garmin hand held GPS and selected the wrong "Garmin" site that ended up directing me to an on line agent that requested i call a 800 support. 

Once i was connected to a phone agent, she had me download MS Ultraviewer to "review" my problem!  I gave her my ultaviewer ID / password and she was IN my  HP (Envy model) Windows PC

Then the 800# agent showed me a screen showing several PC drivers that were corrupted and wanted to sell me a 1, or 2 or 3 year maintenance agreement to correct all of my problems.  This is the point that i had the SINKING feeling I just became a scam victim!  I do not know the level of VICTIM I am though:  A sales scam;  B. credit card scam C.  Virus and CC scam or D. MISC??

I checked my downloads and found about 8 programs were all downloaded on 11/24/20.  I did not download anything on 11/24/20; so i assume my victim status is Level C or D?

I tried to UNINSTALL MS Ultraviewer but (after i selected the file; the next step window looked strange it show the Ultraviewer as a trusted MS file) so at first I did not uninstall it.    I did a QUICK, FULL MS defender scan, produced nothing.  Down loaded MB and did full scan nothing.  I went back to the Uninstall and selected MS Ultraviewer, now the file showed as an Untrursted Third Party file; i then UNINSTALLED it.

I took my eye off the ball.  I would appreciate any help with my shortcomings to eliminate me as a victim!


Ultaviewer virus - Unistall window first time  11-24-20.jpg

Ultraviewer virus list - Ultraviewer file 11-24-2020.jpg

Ultraviewer virus New File list top 11-24-20.jpg

Ultraviewer virus set up file 11-24-2020.jpg

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  • Root Admin

Hello @softball

Sorry to hear of your recent issue. Please run the following and we'll see what we can find and if needed remove.

Did you provide any type of credit card information or do you save any type of plain text documents with financial or passwords in them that they may have had access to?



Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.






When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download







  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.



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  • Root Admin

The logs look good. No sign of any real infection.

Let me have you open FRST and in the top of the program type in or copy/paste the following. Then click the "Search Files' button.



It should create a Search.txt file in the same folder as FRST - please attach that log on your next reply.


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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.




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  • Root Admin

That log looks good. It was able to remove all that was listed.

It also found and repaired some corrupted Windows files.

Windows Resource Protection found corrupt files and successfully repaired them.

I would recommend you download the following program. The blue download button and run it to check for any outdated programs.

Patch My PC Home Updater


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AdvancedSet up Staff:

WOW, looks like .... we .... brought this PC situation back to normal!  YES. 

Thank you so much for your guidance and technical capability to resolve this pretty much nasty situation.

I will run the patchmypc updater program.

You have brought, "sunshine on a cloudy thanksgiving day in Minnesota!"

Promise to keep my eye on the ball and will make sure i know who i am dealing with on the network when it comes to downloads!

I consider this "situation" closed, whew!



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  • Root Admin

You're quite welcome @softball

I hope you and the family had a wonderful Thanksgiving Day celebration.

Please remember to keep your data backed up, but do not keep the back up drive attached at all times to prevent possible loss or encryption attacks.


Backup Software

Macrium Reflect discussion



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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you



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