WorkplaceDiagnostics.exe false positive detection

[SergeOS33]

OS33 has a new update for our product and want to make sure it does not get reflected as malicious software because it is new.  Please verify this build and make sure it does not show as a false positive as soon as possible, we have a large deploy coming up. 

Workplace is our SaaS product that is deployed with the niche wealth management industry.  Our website is https://www.os33.com and you can find more information about the product there.  Recently it has started to be blocked.  We have a good reputation on VirusTotal and have been supplying our software for many years to a niche industry.  Our executables are digitally signed with EV and our reputation over the years has been very good.  Please review this false positive and whitelist using the digital signature if possible.  

If you have more questions, please reach out to us.  Thank you.

Application name WorkplaceDiagnostics.exe

SHA 256 3a98137fe1219c78d5b7271bb0bb34d800bd655d263aa62c029b5699c46e0b3f

Threat name Trojan.Downloader.MSIL.Generic

Last analysis: 20 hours ago

[miekiemoes]

Hi,

Can you zip and attach the sample that is detected, so we can have a better look and know what exact detection is causing this?

Thanks!

 

[SergeOS33]

Sure. 

Password for archive - 111

WorkplaceDiagnostics.zip

[miekiemoes]

Thanks. This helps.

This will get fixed in next database update.

Thanks for reporting!

[SergeOS33]

Thanks!