Please STOP with the Malware.AI false positives!

[Ralph_Edington]

 

HELP!!!!!

I need a way to disable the "Malware.AI" category of detections and/or quarantines. I can get up to a dozen false-positive "Malware.AI" detections/quarantines that I have to go (a) Unquarantine; and (b) Create an exclusion for.

(Side note: Please, when I am un-quarantining something, can you PLEASE ask me if I want to create an exclusion at the same time????)

These "Malware.AI" detections are catching things, that in many cases, are fairly well-known Microsoft or Windows components (see below or attached for an AI quarantine of a Microsoft Silverlight component).  Or they are just simply quarantining things because they don't recognize it, which is unacceptable.  We are a software testing house, among other things, and we use A LOT of programs that are "rare" and that keep getting captured by "Malware.AI" simply because they are not recognized as safe.

I am getting so tired of this multi-step process to unquarantine and exclude things that should have never been "detected" in the first place. I have to stay on top of this CONSTANTLY or it could wind up crippling a key component of our business.

So I repeat: HELP!!!! How can I disable "Malware.AI" quarantines?  Can't I configure it to just WARN on "Malware.AI" detections but never quarantine?  Something -- please give me something, it's driving me crazy!

 

Thanks,

Ralph

 

 

[Atribune]

Hi Ralph, 

Please see the pm I sent you.

Dave

[Ralph_Edington]

 

 

AUGH!!!!!!!!!! MORE FALSE POSITIVES JUST TODAY!!!!!!!!!!!!  This is stuff for standard Zebra label printer software and drivers. WHAT THE HECK!?!?!?!

 

THIS MUST STOP!!!!!!!!!!!  PLEASE!!!!!!!!!!!!!!!!!!!!!!!! YOU ARE BREAKING OUR COMPANY!!!!!!!!!!!!!!!!

 

 

[Tomar405]

Atribune,

How can we all learn if you only respond by PM?!?!? 

The Malware.AI. is a giant pain in the @$$.  False positives are far, far too many and too frequent.  Brodurbund's install software was flagged.  

[Porthos]

39 minutes ago, Tomar405 said:

How can we all learn if you only respond by PM?!?!? 

Sometimes there is some private details and should not be posted on a public forum. That is generally the only time PM's are used.

Tomar, are having a current issue?

[Atribune]

My previous responses were specific to that users Business account, they would not have helped you.

[Crocroc]

It happened to me as well, it said that my RECYCLE BIN was a malware. now that's just annoying. it even caused my recycle bin to corrupt.